The primary function of the Consultant is to assist with customer implementations and conversions, present system application training and to facilitate functional use of systems to customers. In addition, provides technical support to customers on operational or maintenance aspects of software applications and system equipment. Serves as customer contact on technical and service related problems, and diagnoses software and systems failures, using established procedures.
? Assist with the installation of software and upgrades including configuration of the applications and testing to confirm functionality.
? Assist in providing customer training by describing how the system and each of the applications work, how the set-up of applications can affect the performance of the system and demonstrate the functionality of the System.
? During conversion process provide support to customer, reservations, coaching staff, answering questions, resolving or reporting system issues and anticipating customer needs.
? Update knowledge of software by reading functional specifications, technical documentation and meeting with software development staff to learn further details on the operation of the software.
? Ensure all Corporate and Local policies are adhered to.
? Minimum of 2 to 4 years of related software implementation/consulting experience supplemented by courses in Computer Science, Training experience and courses in educational techniques. Additionally, background within human resource industry and 1 to 2 years of project management experience.
? Requires knowledge of the field of Software Implementation and basic knowledge of educational techniques.
? Functional knowledge of talent management software applications including recruitment, performance management, succession planning, compensation and communications solutions. Basic knowledge of the HRMS/HRIS functionality and general best practices.
? Basic knowledge of PCs, hardware, software, operating systems and database management systems.
? Requires oral communication and interpersonal skills to answer and respond to customer questions.
? Requires organizational skills to ensure deadlines are met.
? Requires presentation skills to present the functional application of the software to customers.
? Requires problem-solving skills to resolve varied problems. Requires decision-making skills to make procedural decisions.
? Expertise in a particular product and a strong working knowledge on other products.
? Ability to handle increasingly complex and challenging assignments.
||Waltham, MA |