Job Details

Job Profile

SUMMARY: The Consulting Operations Analyst's primary role will be to assist the consulting management team (line manager, practice managers, and project managers) with the day to day operational management of a consulting line of business. This would include project set up, project maintenance, reporting, troubleshooting, planning and forecasting, pipeline tracking, contract management and approvals, contractor processing, and administration of internal processes and policies.

This role will working with a team of Operations professionals who support the sales and delivery teams throughout the project lifecycle from opportunity management through contract processing and through delivery and project closure.

This role is also responsible for working closely with an analytics and reporting team to help facilitate and provide data for reporting to help the consulting leadership team effectively manage their business based on backward and forward views of performance, including related to sales pipeline, sales performance, backlog, utilization, and other key metrics. Candidate will help ensure that Managers and consultants are providing data that it is accurate and reliable.

This position requires a strong communicator who can juggle the many different aspects of the role. The ideal candidate will be very detail oriented and able to adjust quickly in a fast paced environment.

RESPONSIBILITIES:

• Set up of projects, rates, and resources
• SWO tracking & signature
• Facilitate bill generation & approval process
• Revenue Investigation working with finance & business
• Act as liaison between various internal departments to solve issues as they arise with both customers and consultants
• Purchase Order processing and follow-through
• Tier Zero support (EMEA/AMER only)
• Bill Processing (APAC only)
• Contract review and research as needed
• Reporting and Analysis

EDUCATION & EXPERIENCE:

• Some experience in operations preferred
• Bachelor's Degree in Business or other relevant field
• Software industry experience highly preferred

Required Skills:

• Advanced Microsoft skills including Word and Excel
• Ability to work under pressure, manage priorities while meeting deadlines
• Excellent organizational and follow up skills
• Ability to work independently
• Must be a self-starter
• Excellent interpersonal skills
• Proven problem solving skills
• Demonstrated credibility, professionalism and decisiveness
• Demonstrated oral and written communication skills

• Experience working with services sales and delivery teams
• Experience working with contracts