Contact Center Business Consultant Spanlink Communications
THIS JOB HAS EXPIRED Department: Professional Services
Reports to: Director, Collaboration Services
Spanlink Communications is a leading provider of unified communications and contact center solutions. We are looking for a Contact Center Business Consultant located anywhere in the US. The primary responsibility is to be the subject matter expert for the Cisco reporting solution. Secondarily provide end user report training and agent desktop training. The individual will work as part of a team of professionals that play a key role in implementing solutions and delivering results.
Conduct Reporting Assessments which consists of:
o Meeting with clients to identify detailed reporting requirements by interviewing call center personnel and reviewing existing reports.
o Mapping reporting requirements & identifying gaps.
Provide end user training for CAD, CSD, CTIOS & Finesse.
Provide end user and admin training for CUIC.
Provide database mentoring for the UCCE platform.
Gather requirements and design custom CUIC reports.
Be the reporting SME on sales calls & do CUIC demos as needed.
Must be a team player, willing to learn new technologies.
Flexibility to work outside of regular business hours.
Ability to travel.
III. Experience and Skills
5+ years Cisco Contact Center experience on the UCCE platform.
Experience with Cisco Reporting Applications.
Experience required with CUIC & CAD products
Performing end user training of products like CUIC & CAD is highly desirable.
Experience with Business Analysis.
Exceptional client relationship skills
Excellent written and verbal communication skills
Ability to work in a delivery environment that involves structured processes and timelines
Desired skills and Experience, but not required:
Experience with Cisco UCCX platform.
Familiarity & exposure to Customer Interaction Manager (CIM) is a plus.
Familiarity and exposure to any contact center 3rd party products (i.e., Exony, Calabrio, eGain, Nice, Nuance, etc?)
BA or BS Degree, preferably a technical degree
Any Cisco certifications are a big plus
||605 Highway 169 North |
Minneapolis, MN 55441
THIS JOB HAS EXPIRED