Content Services Coach Bazaarvoice

About Bazaarvoice:


Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.



Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
Who We Want:

The Content Services Coach is responsible to coaching a team of content analysts in order to improve moderation quality and client satisfaction.



Internal candidates only. Must currently be employed as a content analyst at Bazaarvoice to be considered for the position.


Key Job Responsibilities

Coach new hires and tenured moderators on moderation skills and best practices.
Report regularly on progress toward key moderation quality goals.
Attend all required training sessions, teleconferences, and ?all-hands? meetings.
Hold regular coaching calls with individuals as well as organize and hold group conferences in order to improve quality metrics.
Attend weekly coaching team meeting (in-person preferred; remotely an option in some cases).

Skills and Experience Necessary for the Role:

Background:

Authorization to work in the United States, resident of TX, CA, CO, IL, or NY
A flexible work schedule, which includes the ability to work some common holidays and weekends.
A solid track record as a moderator, including maintaining a low failure rate and completing full assignments.

Basic Skills:

Proficiency with e-mail applications, online messaging services and forums, and Web applications, including Firefox.
Proficiency with Office applications, including Word, Excel, and Outlook.
Exceptional communication skills.

Job Skills:

The ability to adapt to our and our clients? changing business needs

Ideal Candidate Will:

Speak French with native fluency.
Speak German with native fluency.
Have a teaching or training background.
Live in Austin.

Location:	3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States