Contract - Client Services, Tech-Support Representative BiddingForGood
THIS JOB HAS EXPIRED Overview:
As the leading provider of online auction services to the charitable fundraising industry, BiddingForGood seeks a highly-motivated, proactive, "people person" to join our growing Client Services team as an Auction Support Representative. Half consultative and half technical in nature, this position will offer the qualified candidate countless opportunities to improve the performance of client auctions and processes within the Client Services team and with BiddingForGood as a whole.
Proof of achievement in this position includes: elevated auction outcomes, high customer satisfaction rates, increased renewal business, and a growing sense of contribution to our stellar Client Services team.
Characteristics innate to our Auction Experts include:
The ability to multitask and "wear many hats", operating across multiple areas of responsibility;
Attention to detail, in order to follow defined processes efficiently and effectively;
Creativity, when applying and recommending best practices in auction management
Follow-through, maturely assuming responsibility to do a job and perform it well, within deadlines.
The ability to laugh in a fast-paced, demanding, yet rewarding atmosphere.
Managing inbound customer questions on the company's technical support line
Fielding a steady flow of customer issues via email, telephone, and chat
Brainstorm additional ways to add value to the services BiddingForGood provides its clients
Provide superior customer advocacy, ensuring product feature requests are formally submitted
Contribute to our online KnowledgeBase
Other duties as required
A warm, professional, patient, and clear verbal style
Ability to multitask and manage a fast-paced customer support environment
Above average verbal, written and interpersonal communication skills
A history of success managing and completing multiple, concurrent projects
The ability to prioritize and meet deadlines
Skillful in managing time, people, and projects
Dedicated to customer advocacy and problem-resolution
Technically proficient, with significant knowledge of the Internet, the MS Office Suite, and chat applications. Knowledge of basic HTML and image editing software also strongly desired.
A sense of ambition, with the initiative to work flexible hours, including intermittent weekend time
A Bachelor's degree, with a minimum of 1 year technical/semi-technical customer support experience preferred
Prior experience in nonprofit development, program management, fundraising, or volunteer management a plus; Experience with auctions or online auctions preferred.
||125 CambridgePark Drive |
Cambridge, MA 02140
THIS JOB HAS EXPIRED