Contract/Sales Operations Administrator Acurian
Sr. Director, Business Development Operations
The Contract/Sales Operations Administrator position provides support and coordination for business development including managing and processing contract documents and RFIs, and administering and maintaining certain aspects of Acurian?s salesforce.com environment. This individual will prepare contracts, client requests for information (RFIs), and other related documents to support the Business Development team?s efforts to acquire and retain clients and differentiate our products/services in the marketplace. Additionally, this individual will be responsible for maintaining and administering the company?s CRM and knowledge base. The ideal candidate must be positive, detail-oriented, and well organized with demonstrable good writing and multitasking skills in a fast-paced entrepreneurial environment.
Generate and process contract documents including CDAs, MSAs, change orders, task orders, subcontractor agreements and study specific contract documents.
Act as the point of contact for Account Directors and customer regarding contract discussion.
Oversee contract administration processes from request to signature and maintain and manage primary correspondence via CRM on contracts with customers and subcontractors/vendors. Includes managing approval workflows, facilitating signature and internal and external distribution of approved, final contract documents.
Ensure accurate recording of contract information and documents within salesforce.com. and other company repositories.
Maintain knowledge base of approved legal language.
Monitor, track and report on contract status and monitor potential contractual risk and liability in coordination with Director, Proposals and Contracts.
Coordinate with Director, Proposals and Contracts and Account Directors with regard to identifying potential issues and proactively suggesting or providing resolution on contract matters.
Liaise with the Finance/Accounting and Operations on contract and research queries regarding customer contracts including questions related to contract billing/payment terms and conditions.
Track and report on contracts renewals and expirations and coordinate updates/amendments with Account Directors.
Maintain and update contract templates in central repository.
General administrative duties related to sales support, including monthly and quarterly reporting, ad hoc report development, general maintenance and administration of Salesforce.com as well as enforcing data management/data integrity rules and guidelines with Account Directors.
Manage and administer the Business Development team?s content repository (RFI Q&A, case studies, experience and etc.) including regularly scheduled audits and updates of content.
RFI response preparation and process coordination and management.
Contract Administration experience required
Salesforce.com experience preferred
1 - 3 years of related experience supporting Sales and/or Contract Administration Department
Excellent interpersonal and verbal/written English language communication skills
Background within the field of clinical research or pharmaceutical and/or marketing communications a plus
Ability to perform effectively under pressure and to practice strong organizational skills when faced with multiple, time-sensitive priorities
Demonstrated ability to work with minimal guidance and proactively seek guidance on complex tasks
Ability to multitask and operate within a deadline driven environment.
Thorough working knowledge of MS Office Suite (Word, Excel, PowerPoint) and desktop publishing in a PC environment
Ability to work independently, function effectively as a member of a team, and adhere to strict deadlines
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