Corp. IT Support Engineer Etsy
The Corp. IT Support Engineer will work with the Corp. IT Team to rollout, diagnose, and maintain Mac systems for Etsy Admin. We are seeking a strong Desktop/Laptop Support Engineer with experience on Mac platforms to join our Corp. IT Team. If you are resourceful, like working with other smart folks, and have previous experience in supporting several hundred users, we would love to hear from you. This full-time position is based in Hudson, NY.
About the Team
The Corp. IT Team provides support (hardware and software) to our employees, both in local and remote
locations. This opportunity will allow you to have a direct impact on the vision and direction of the Corp. IT Team.
About the Job
The Helpdesk Team is vital to keeping every other team in the office running smoothly. You will:
Participate in and oversee the helpdesk
Provide mentoring to other technicians in technical skills and service delivery
Participate in the hiring process to grow the team
Work on plans to develop and evolve the team and its processes to continually improve and enhance the customer experience.
Troubleshoot hardware and software and deliver top-notch support to employees
Develop and implement training programs to increase technical awareness and knowledge transfer to the company as a whole.
Our Helpdesk Engineers are smart, savvy, collected, and committed to creating the best possible user experience. Things we are looking for in a candidate include:
A solid understanding of Mac OS X.
Top-notch troubleshooting skills and a diagnostic intuition.
A constant drive to improve the support experience of our employees and our internal processes: "How can I make things better?"
Initiative and problem solving skills: If you don?t know how to do something you consider it a challenge to try to figure it out for yourself (we are, after all, a DIY company).
The ability to balance and prioritize multiple projects and remain calm under pressure.
If you're interested in joining the team at Etsy, please send a cover letter along with your resume telling us what inspires you about Etsy and why you think you are perfect for the team (resumes without a cover letter will not be considered). If you contribute to an open source project, write a blog, or practice another craft besides software engineering, that means something to us, we?d love to hear about it when you write!
||Hudson, NY |