Corporate Paralegal TOA Technologies
THIS JOB HAS EXPIRED Company Overview
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
Gartner has recognized TOA Technologies as a visionary company for the past three years running, based largely on the company?s completeness of vision. Customers, analysts and investors have recognized ETAdirect mobile workforce management software for its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best of breed solution for mobile workforce management that?s focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allows clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has - its customers - by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Europe and Latin America.
TOA is time-based
At TOA, time is the generative element. While our competitors focus primarily on technicians, work orders and equipment, we take all of those things into account, but we focus on time and how to translate time into improving efficiency and customer satisfaction. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday. A time-based approach ultimately leads to a better customer experience.
TOA is predictive
Most vendors in the mobile workforce management space set work time in blocks ? 45 minutes, 90 minutes, and 120 minutes. The problem is that this approach doesn?t reflect how people actually work. Some technicians or delivery people are better at some types of work than others. Travel times can change between locations. TOA?s unique predictive technology combines the historical performance of your teams, along with real-time information about the current workday, to be able to predict a one-hour time window with 98 percent accuracy.
TOA is self-learning
People can learn everyday and get better. Software should do the same. At TOA, our unique software as a service learns. It learns everything that happens and it continually improves. The more you use it, the smarter it gets. It learns the work patterns of your service or delivery people. Its predictive technology learns how long it actually takes your people to get from point to point, and it automatically incorporates that learned information into making smart decisions for you.
At TOA we have figured out how to turn conventional wisdom on its head by improving efficiencies by enhancing the customer experience.
Additionally, we can quantify the benefits that we deliver. With TOA?s service optimization solutions, you can improve:
Operational Efficiency Companies that have used TOA?s customer interaction management system in the past have reported a 75% reduction in overtime, 47% increase in the rate of jobs completed each day and 40% decrease in miles driven per appointment.
Customer Satisfaction Customers that have used our customer interaction management system have reported a 30% improvement in on-time performance and a 98% customer satisfaction rate.
Economics By optimizing your service through TOA, you can save money. By increasing efficiency, TOA saves its customers an average of $10,000 per mobile employee per year.
Corporate Paralegal Job Description
The Corporate Paralegal will support the General Counsel with a variety of tasks related to contract review,
internal legal inquires, data and legal file management and other administrative duties as needed.
Researches law, investigates facts, and independently prepares documents to assist attorneys with a variety of matters
Summarizes complex legal documents
Organizes and indexes case files
Determines and calendars deadlines
Performs wide variety of legal research and data compilation with little or no supervisionFiles pleadings with court clerk
Prepares reports, correspondence, declarations and complaints
Drafts a variety of legal documents
Prepares affidavits or documents and maintains document file
Prepares for mediations and trials
Assists Attorneys at trial
Assists Attorney in preparation for depositions
Communicates with witnesses and experts
Paralegal certification / degree from accredited college or university. ??
Analytical ? Ability to mine and collect data for cases.
Problem Solving Skills ? gathers and analyzes information skillfully.
Interpersonal Skills ? focuses on case/task at hand. Maintains confidentiality.
Communication ? Listens and gets clarification. Responds to inquiries quickly with professionalism and tact. Writes clearly and informatively. Edits work for errors. Able to read and interpret information accurately and concisely.
Organization skills - keep work area neat and clear of safety hazards, files are maintained neatly and are easily retrieved. Ability to organize, manage, prioritize, and handle numerous projects/tasks, sometimes heavy caseloads. Detail oriented.
Teamwork ? Willing and eager to help others and share knowledge and skills.
Attendance/Punctuality ? Is consistently at work and on time.
Dependability ? Follows instructions, responds to management direction.
Willing to commit to additional hours when necessary to reach Firm objectives.
Initiative ? Takes independent actions and reasonable risks; Asks for and offers help when needed.
Knowledge - In-depth knowledge of legal terminology and principles.
Proficient in all Microsoft applications, including but not limited to Word, Excel, PowerPoint, Outlook; Lexis-Nexis and WestLaw, Live Note, Concordance, Case Map, Docketing, Document Management System, expense and billing systems.?
||Cleveland, OH |
THIS JOB HAS EXPIRED