CRM Director of Operations MedSynergies
THIS JOB HAS EXPIRED Tracking Code
The role of Director in Operations with responsibility for Client Relationship Management is to implement and architect a solution for MSI contact centers in line with the strategic direction of the company within those departments. This position will work with key stakeholders to design and deploy solutions for our contact centers. The deliverable to MSI and our customers would be to consistently deliver industry leading performance, quality and innovation for our contact centers. This customer relationship management position will focus on understanding specific vertical business offerings and assist in identification, prioritization and management of strategic projects. The Client Relationship Manager in Operations will be responsible for ensuring that solutions offered will align with affected business area providing maximum return on investment to the organizations, while aligning with the overall strategic imperatives of company with client focus.
Responsibilities/Key Job Duties
Business Analysis and Solution Designs for MSI Contact Center
Developing and maintaining relationships with key business leaders with high customer satisfaction
Developing and maintaining relationships with key business vendors
Organizational research and documentation
Identification of operational efficiencies
Project oversight and problem resolution
Participation in sourcing strategy development
Participation in cost-benefit-analysis preparation
Providing mentoring, guidance, leadership on project management methodologies
Oversight and coordination of all overlapping project timelines and deliverables
Long Term Strategic Plan established with options and technology enhancements
Translates MedSynergies? organizational strategy into specific operational plans for area(s) of responsibility.
Oversees the execution of operational plans for area(s) of responsibility; ensures end results meet agreed upon customer expectations and or/SLAs/SLOs.
Designs and executes sound metrics to measure the operational efficiency of operational area(s) of responsibility. Continuously monitors and utilizes results to make operational improvements as needed.
Leverages subject matter expertise to make recommendations to senior management on future direction & strategy.
Effectively leads and manages by providing focus and purpose. Works with direct leadership reports to identify talent and design a succession strategy.
In-depth knowledge and experience in streamlining of operational processes
High level leadership, project management, implementation and time management experience
3+ yrs experience in BPO and/or ITO industry
Strong experience effectively communicating with senior level and operational delivery leads, solution architects or financial analyst and client facing experience with solid analytic skills
Solid presentation skills with the ability to think critically negotiate and collaborate across all levels of a diverse and highly matrixed, organizations.
Bachelor?s degree in MIS/business/finance/healthcare
MBA in business/leadership/healthcare
High level knowledge of HIPAA security and privacy requirements
NICE TO HAVE:
Experience in healthcare management, patient financial services, or similar healthcare revenue cycle is preferred
Cisco engineering/contact center leadership experience
Experience with reporting analytics tools and SQL database preferred.
Knowledge of benchmarks and industry standards for department of focus
Build and maintain internal/external relationships
Communicate and build consensus with internal departments ensuring customer and patient focus
Ability to analyze and improve patient impact
Effectively manage projects and priorities to ensure stakeholder satisfaction and department objectives (goals) are achieved
Measure service line performance and facilitates strategy to improve delivery
Analytical and technical skill
Understand forecasting, P&Ls, and variance justifications- 90 day outlook
Create business plans and value propositions
Maintains professional growth and development through continuing education, including participation in conferences, workshops, and professional affiliations
Must be an effective leader, successfully communicating with employees at all levels.
Possess strong verbal and written communication skills
Flexibility to adapt and thrive in a constantly changing environment
Possess a strong work ethic with a high level of professionalism
Ability to transfer knowledge and reproduce MSI values in team members
Strong aptitude for working with numbers.
A team player who handles multiple projects simultaneously in a fast paced environment.
Must be able to understand and create complex reports analyzing the key operational drivers of business units.
Irving, Texas, United States
||1255 Corporate Drive |
Irving, TX 75038
THIS JOB HAS EXPIRED