CRM Manager FireEye
THIS JOB HAS EXPIRED FireEye is the leading provider of next-generation threat protection focused on combating advanced malware, zero-day and targeted APT attacks. FireEye's solutions supplement security defenses such as traditional and next-generation firewalls, IPS, antivirus and Web gateways, which can't stop advanced malware. These technologies leave significant security holes in the majority of corporate networks. FireEye's Malware Protection Systems feature both inbound and outbound protection and a signature-less analysis engine that utilizes the most sophisticated virtual execution engine in the world to stop advanced threats that attack over Web and email. Our customers include enterprises and mid-sized companies across every industry as well as Federal agencies. Based in Milpitas, California.
Join one of the hottest and fastest growing network security start-ups in Silicon Valley. FireEye is backed by pre-eminent investors Sequoia Capital, Norwest Venture Partners and Juniper Networks and is experiencing explosive growth as it redefines the $20B+ security landscape to combat the next generation of cyber-attacks.
Manage stakeholder relationship for Sales, Marketing, Customer Support, Educational Services, Channels & Alliances, Renewals, and Sales Operations business functions
Interact and partner with business leaders to drive large scale process change and innovation in support of our strategic objectives and operating plans that will impact growth, customer satisfaction, productivity and operational excellence
Collaborate with cross functional business units (as identified above) to drive end-to-end process consistency, maturity & effectiveness
Advocate and drive adoption of ?best practices? to ensure standardization across business functions
Create and maintain systems / solutions roadmap for Customer Operations organization that reflects six, twelve and twenty four month improvements that are in aligned with the business objectives and needs, driving & enabling productivity & efficiency
Perform technical evaluations, develop and implement automation solutions to address system / process issues and to implement new system / process enhancements
Build, manage, enhance process maturity / optimization framework and drive improvements to overall automation capabilities and enterprise architecture across multiple applications such as SalesForce.com (Sales Cloud, Service Cloud, Partner Relationship Management), Order Management and Service Contracts (Oracle EBS), and Subscription Delivery/Fulfillment
Minimum 2 years as a salesforce.com consultant or 3 years as an administrator.
Minimum of 2 years in management consulting
Must have solid project management experience with outstanding interpersonal skills.
The successful candidate will ideally have a Salesforce.com Certified Administrator or Salesforce.com Certified Sales Cloud or Service Cloud Consultant Certification.
Experience can be substituted for the certifications but the candidate will be expected to pass an examination within 6 months of employment.
Practical and hands-on experience in defining, designing, implementing and managing customer life cycle related process automation and business solutions
Understanding of Sales Cycles, Sales Models, Sales Tools, Customer Service & Support, end-to-end business processes (front-office and back-office), lifecycles of various enterprise entities (e.g., Customer, Product, Install base, Service Contracts etc.) and implementation of these within CRM and ERP systems
Proven leader with demonstrated expertise in devising and implementing streamlined business processes and strategic technology solutions to improve efficiency, automation, and productivity while reducing costs and growing revenue
Demonstrated track record of leading within complex organizations requiring strong influence management skills - ability to work cooperatively at all levels in matrix environment to build and maintain the positive relationships required to accomplish organizational goals
Superior communications (written/verbal), presentation and facilitation skills
Prior experience of managing, leading, guiding, motivating, career development, review and appraisal of senior techno-functional team with responsibilities of enterprise business process and solution architecture
Experience evaluating, selecting, implementing, and integrating automation solutions to deliver business value
||Milpitas, CA |
THIS JOB HAS EXPIRED