CRM Specialist Datalogix
THIS JOB HAS EXPIRED About Us
Datalogix helps over 50% of the top 100 advertisers and over 90% of the top 50 digital media and ad tech companies succeed by connecting their media to the world?s largest platform of 1:1 offline purchasing data. Only Datalogix leverages over $1 trillion dollars in consumer spending to address and measure the effectiveness of digital advertising across all key verticals, including Retail, CPG, Automotive, Telecom and Financial Services.
We have doubled our team and our revenue in the past two years, and expect to do the same in the next two years, creating unparalleled opportunities for our employees. At the same time, we have worked hard to stamp out bureaucracy and politics which allows us to maintain the energy, creativity, nimbleness, individual empowerment, and excitement of an emerging company. Datalogix is headquartered in Colorado with offices in NYC, Boston, Chicago, Detroit, San Francisco and London.
As CRM Administrator, you will be responsible for day-to-day customer relationship management at Datalogix. This includes maintaining Datalogix?s increasingly leveraged CRM system. Additionally, you will identify and implement design and usage updates, train users, incorporate user feedback, analyze sales efficiency and CRM effectiveness, and be a key interface with our SugarCRM customer support team. As a member of the Business Operations team, you will work with all Sales, Operations, IT and Finance teams to evolve our CRM with primary objectives of accelerating sales, optimizing cross-departmental communication, and minimizing system overhead.
Day-to-day you will:
Become the Datalogix expert on SugarCRM
Ensure all users are well-trained for efficient and effective customer relationship management, which may include group, team and one-on-one training sessions and roundtable feedback sessions
Create reports and dashboards for users and executives to understand and drive business
Configure modules, fields, page layouts, permissions & security and users to fit organizational needs
Maintain and create workflow rules, templates and field formulas and system documentation
Oversee approval processes, ensure timely approvals and assist with creation of Insertion Orders/Contracts
Act as a point of contact for day-to-day user inquiries and troubleshoot issues for all users; this will involve dealing directly with the CRM vendor
Assist with CRM-related IT development projects
Develop and implement new solutions and enhancements to meet the changing needs of the business
Perform other sales operations functions as appropriate
Skills & Qualifications
Here?s a summary of the skills you?ll need for this position:
Bachelor's degree required
Demonstrated hands-on experience in managing CRM systems
2-5 years of experience in sales operations or related environment (Reporting, Analysis, etc.)
Experience with Microsoft Office applications and expertise in Excel required
Must be extremely detail-oriented, diligent, and have the ability to multi-task
Must be energetic, self-motivated and thrive in a fast-paced and changing environment
Demonstrated ability to analyze complex issues and design appropriate solutions, including both short-term workarounds to meet business needs and long-term solutions for scale and efficiency
Excellent communication skills, including the ability to train and work with sales teams and to communicate effectively with both business and technical staff
Strong project management skills and an ability to work well with all levels of an organization
Comfort with initiating and responding to change, including demonstrated ability to identify, develop, and implement improvements to established processes
We offer competitive compensation, incentive and bonus plans with unlimited upside, and stock options for all DLX employees. Our benefits include quality medical, dental, flexible spending, and life insurance, effective the day you join, and a 401(k) plan. We also provide DLX Recharge, our unique and flexible no-tracking time off philosophy that allows us to take time off when we need it to ?recharge?.
Westminster, CO, US
||10155 Westmoor Drive |
Westminster, CO 80021
THIS JOB HAS EXPIRED