CTI Engineer Echopass
This position will support all aspects of the Genesys system and the associated infrastructure within Echopass. This position supports and enterprise environment and will be responsible for the migration and upgrades, as well as the implementation of new sites. This position will focus on the design strategies as well as the support and implementation of routing strategies for Genesys. You will act as the Subject Matter expert for the Contact Center domain which will include experiences with voice, chat, routing, provisioning, and multimedia. Position will analyze requirements and develop detailed designs for implementation.
Provide maintenance, testing and troubleshooting of voice equipment
Coordinate upgrades and maintenance calls to outside vendors
Provide detailed reports to management on system status on all platforms
BA/BS in a technical field, or related work experience, and 3 or more years of experience implementing Genesys systems in an enterprise environment
Excellent understanding of call routing, protocols, and provisioning
Excellent communication skills, both written and verbal
Prior experience analyzing requirements and developing clear and detailed design documentation including testing and integration procedures
Previous experience in both Windows and Unix environments
Previous experience with systems administration is highly desirable
Strong knowledge of system integration between Genesys CTI, Avaya, and Cisco
Previous experience with Audiocodes and Acme Packet Technologies highly desirable.
Echopass is an EEO Employer M/F/V/D
||5075 Hopyard Road |
Pleasanton, CA 94588