Customer Account Manager, Named Accounts Avalara
THIS JOB HAS EXPIRED Job Description:
Avalara Inc., one of the fastest growing technology companies in the United States, is seeking a Named Accounts Customer Account Manager focused on developing Avalaras growing Enterprise customer segment. Today, more than 10% of the Fortune 500 have adopted Avalara as their sales tax automation and compliance solution and we&rsquo: re just getting started!
Recently recognized by Inc. Magazine and other national publications, Avalara is the leader in web-based sales and use tax automation services and has experienced explosive growth since its inception in 2004. Based on Bainbridge Island, WA, and with offices across the U.S. and overseas, Avalara offers exciting opportunities in numerous fields.
In this position, you will drive maximum life-time customer value&mdash: a vital SaaS metric. You will become the owner of a group of Enterprise class customers for whom you&rsquo: ll manage retention, renewals, customer satisfaction, upgrades and add-on sales.
Candidates must be disciplined and goal-driven, possess outstanding planning and time management skills, and bring strong customer facing skills and technical acumen. Experience with business accounting concepts, ideally emphasizing sales and use tax, is a strong plus. The ideal candidate likes to work with external customers and across departments within Avalara (Professional Services, Support, Marketing, and Product Management) to resolve issues and explore opportunities. This role reports to the Director, Customer Loyalty.
Essential Functions and Responsibilities:
Execute a proactive customer contact strategy that ensures customer renewals and add-on product and services sales by providing your accounts with a timely and complete understanding of Avalaras product offerings
Increase customer satisfaction by understanding business needs and recommending Avalara solutions that meet them
Act as an escalation point: document problem description(s) with detail and record action steps taken in salesforce.com
Identify at risk renewals and collaborate with internal teams to secure them
Monitor and track expected vs. actual product usage, purchasing business case validity and customer satisfaction
Forecast retention, sales, and satisfaction status for assigned accounts
Experience and Skills:
Strategic account planning discipline
Experience maintaining outstanding external customer relationships
Solid communication, listening and writing skills
Able to work in a team environment with calm demeanor
Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts
Excellent understanding of business accounting practices related to sales and use tax a strong plus
Good understanding of information systems implementation and support practices
Capable of working with people of varied technical and finance backgrounds
Organized and reliable: able to work independently with little direction when necessary
Self-starter with natural curiosity and technical agility
Proven track record with a minimum of 5-7 years of business experience.
A huge plus if you have knowledge of/experience in cloud based software in one or more of the following roles: account management, software consulting, renewals management, TAM (technical account management)
Experience in business accounting or audit, especially as it relates to sales and use tax compliance.
Experience in the Business Intelligence, Enterprise Analytics, Enterprise Performance Management, Budgeting/Planning is a definite plus
Successful track record in reaching or exceeding goals in: customer satisfaction, customer retention, and add on sales
Solid knowledge of accounting/finance and experience using CRM systems (e.g. salesforce.com)
Job Level: Management
Number of Openings: 1
Years of Experience: 5 - 7 Years
Level of Education: BA/BS
Starting Date : ASAP
||Seattle, WA |
THIS JOB HAS EXPIRED