Customer Account Manager Avalara
THIS JOB HAS EXPIRED Job Description:
Join the revolution! Avalara Inc., one of the fastest growing technology companies in the United States, is seeking a Customer Account Manager.
Recently recognized by Inc. Magazine and other national publications, Avalara is the leader in web-based sales and use tax automation services and has experienced explosive growth since its inception in 2004. Based on Bainbridge Island, WA, and with offices across the U.S. and overseas, Avalara offers exciting opportunities in numerous fields.
As part of the customer loyalty team, the Account Executive is responsible for managing and growing the net revenue from Avalara customers through up-sell, cross-sell and add-on opportunities. Account Executives must thrive on working in a fast-paced, exciting environment, creating value for the client and have strong account management and sales skills. Flexibility, emotional intelligence, networking skills and a focus on results are among a Customer Account Manager's key assets along with the ability to identify business needs and sell sales and use tax solutions via exceptional communication skills.
Establish a professional working relationship with day to day users up to the executive level
Manage a pipeline of renewal and up sell opportunities within a set of existing accounts and deliver results against a quota
Responsible for all phases of the renewal sales cycle
Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce
Articulate and present the value delivered by Avalara products and services to various levels within an organization to ensure a renewal
Understand a clients' business environment and uncover their sales and use tax challenges to recommend additional products/services
Work in a team environment with a Customer Success Manager to ensure contracts are renewed
Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to renewal contracts and pricing
Leverage the broader internal team and partner ecosystem to address client satisfaction issues
Present a professional image via communication skills, both proactively and when under duress
Grow relationships with key client contacts to ensure we add value at every step and ultimately get a client to promote us to their peers
Build client references and uncover client success stories to share with the sales team
Develop subject matter expertise and deep product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing sales and use tax
Experience and Skills:
Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience
Minimum 5 years of sales, customer management, consulting or related experience
Strong communication, interpersonal, organizational and presentation skills.
Experience working with senior executive level personnel
Experience negotiating contracts or facilitating resolution to customer problems
Efficient work habits that allow for a significant level of multi-tasking
Proven track record of achieving performance goals including quotas, revenue targets or other key performance indicators
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
||Raleigh, NC |
THIS JOB HAS EXPIRED