Customer Account Representative (Temporary) (3EC) 3E
THIS JOB HAS EXPIRED Job ID: 20130906-2358-SH Company Name: 3E Company
3E Company is the trusted global provider of chemical, regulatory and compliance information services. 3E Company provides a full range of hazardous material information services ranging from MSDS management and chemical spill advisement to regulatory reporting. Our philosophy is to provide simple technology driven compliance solutions that keep our customers safe. Currently, 3E Company has an exciting opportunity for a Customer Account Representative. This temporary position is expected to last through the end of the year.
Responsible for launching and managing all start-up services and processing for 3E Online Services as well as some technical supporting services for New Client contracts. (IE: ER services, MOD services, etc.)
Includes ensuring that all client?s new services and contract commitments are met and delivered on time. Provide alternate solutions when necessary and address all service implementation issues pro-actively with the client when they arise.
Manage and maintain all assigned accounts, conduct training application demonstrations as required and notify and update all clients and internal operations department personnel of all new updates, & enhancements to the Online Services supporting 3E Company clients.
Assists all clients with customer service support, administrative support, troubleshooting all application issues, and providing technical data solutions for all Online clients as requested.
Responsible for tracking and monitoring all assigned client activity usage, application reports, etc. Assists clients with custom reporting needs as requested and coordinates with other internal departments to provide and deliver the clients services based on active contract terms.
Responsible for initiating and completing any special projects that may arise both internally and externally with clients and or other internal 3E Company departments that may require the departments support.
Acts as a liaison between the client, Sales, IT and Data Management teams to facilitate best client experience. May include on site client visits when required.
Client management experience with 2+ years of complex customer account management is desirable.
Some project management experience is preferred with focus on client services implementation planning
Must have strong organizational skills that include project planning, problem solving as well as being strong in multi-tasking ability. Includes the ability to identify pro-actively and solve problems effectively and efficiently.
Experience in prioritizing workload and meeting project implementation deadlines both internally and externally with clients.
Some technical data application and experience is desirable (IE: e-business, online or web program applications a plus).
Intermediate knowledge of Excel, Word and Power Point development are required.
Bi-Lingual languages are desired. Must have strong written and verbal communication skills. Language preferences for this position are English mandatory, Spanish and/or French language is desirable.
Strong analytical and interpersonal skills are required.
Experience in conducting formal client training presentations either live trainings or using telecommunications type applications/tools such as Web Ex, Go to Meeting, etc. are highly desirable.
Environmental Health & Safety background a plus.
EducationHigh School (or equivalent work experience)
Job TypeTemporary Full Time
Years of Experience1-3 Years
||1905 Aston Avenue |
Carlsbad, CA 92008
THIS JOB HAS EXPIRED