Customer Advocate CoreDial

Position Overview:

The Customer Advocate role is responsible for the on-going success of named Service Provider customers, as well as general account management. The ideal candidate will have experience managing channel partners, telecommunications, hosted PBX and VoIP experience, as well as a demonstrated ability to improve the customer experience, satisfaction and retention. By insuring outstanding service and support to our service providers the Customer Advocate will be responsible for renewing, retaining, and growing revenue within an assigned base of partners.

Responsibilities:

Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction, retention and revenue attainment levels.
Identify and execute business strategy for assigned client segment.
Work cross-functionally to execute on individual account strategies.
Identify opportunities for adding greater value.
Responsible for achieving revenue growth targets from assigned Service Provider customers.
Develop qualified references by establishing credibility and responsiveness with assigned clients.
Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.
Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team /external clients.
Participate on cross-functional teams to discuss accounts and look for trends or commonalities.
Ensure the best interests of both clients and CoreDial are being fairly and objectively represented.
Identify and execute business strategies that contribute to the success of the key metrics of the position ? retention, renewals, references, revenue growth, contractual compliance and opportunities for expansion.
Other duties/special projects as assigned. Be aware of, and comply with, all corporate policies.

Qualifications / Skills:

Solid understanding of telecommunications industry.
Telecom or VoIP experience.
BA/BS degree or equivalent experience.
Outstanding verbal and written communication skills.
Excellent planning, organization and communication skills (both verbal and written), combined with a positive, mature and professional attitude.
A proven track record in maintaining significant customer relationships, across all levels of management.
Strong attention to detail and excellent follow-up skills are critical.
Polished presentation and interpersonal skills.
Strong background in business management and acumen.
Strong interpersonal and customer service skills.
Excellent computer skills.
Software industry experience preferred.

About CoreDial

CoreDial is a leading cloud software and services platform enabling companies to quickly, and cost effectively, provide high quality, private labeled hosted PBX, VoIP and SIP trunking services. With no hardware or software to buy, our Interconnect, Managed Service Provider, and Carrier customers are able to sell, provision, manage and invoice for valuable end-user hosted products and services, while creating margin rich recurring revenues and building value in their brand. The CoreDial cloud software platform streamlines business processes, offers limitless scalability and extensibility, and is the engine behind many of the leading Service Providers throughout the United States. For more information, visit http://www.coredial.com.

Benefits

The Company provides a competitive salary and benefits package which offers Medical and Dental Insurance, an Option Plan, 401k, Paid Time Off, Paid Holidays, and additional benefits. CoreDial is a fun and challenging place to work, and we are focused on creating great opportunities for our employees, their families, our customers, as well as the communities we serve.

Location:	Blue Bell, PA United States