Customer Advocate Coordinator Alteryx
THIS JOB HAS EXPIRED Alteryx, Inc. was formed in 2010 as a strategic analytics platform provider for line of business analysts. Its flagship product, Alteryx Strategic Analytics, makes it easy and fast for data analysts to:
1) blend and enrich data (structured and unstructured) from a range of sources;
2) analyze all of the data by performing advanced analytics such as predictive, spatial and statistical analytics; and
3) share analytic applications with end users and decision makers.
The Customer Advocate Coordinator is responsible for developing and growing a robust library of customer advocates that will accelerate the growth of the Alteryx community. In this role, you must develop strong relationships with our Sales and Customer Success teams to identify, secure and nurture advocates. These advocates are then managed across Sales, Marketing, Product Management and the Executive team for specific initiatives where advocates are needed. In addition to managing customer advocates, the NPS program at Alteryx directly ties with advocates. In this role, you will own communications on Alteryx NPS results and the impact across all teams.
The Customer Advocate Coordinator will have a proven track record working cross-functionally, developing and executing projects to attract customer advocates while delivering an exceptional customer experience to develop the Alteryx Customer Advocate Program. Success in this role will depend on the candidates? ability to proactively create relationships, define the project initiatives, track progress, and ensure Alteryx teams are engaging with advocates to earn stronger advocacy.
Own the Customer Advocate Program by teaming with Sales and Customer Success to identify advocate candidates to then document and grow the advocate and reference-able pipeline.
Cross teaming with Marketing to provide advocates for their customer reference initiatives.
Ability to engage customers at all levels of the customer organization via email, by telephone and/or face to face.
With Marketing, develop plans for recruiting customers based on customer?s ability to validate Alteryx?s value proposition for participation in publicly facing Marketing programs.
Responsible for Customer Experience survey execution via online tools and follow-up plans.
Fast and efficient execution skills with good structure, discipline and organization.
Excellent project management skills including SalesForce.com as a repository ? attention to detail is a must have.
Work with Sales Operations team to define and integrate Salesforce.com as the access point for all customer experience results and reference-able customers.
Outcomes/Key Measures for Success:
Grow the reference-able customers? database by 20% each quarter.
Large base of reference-able customers by vertical and/or by use case.
Achievement of defined quarterly and annual KPI?s based on customer outreach.
Bachelor Degree in Marketing, Business or related field required. MBA preferred.
3-5 years of experience working in a customer/client facing role.
MS Office proficiency required. Experience with Salesforce.com a plus.
Ability to learn Alteryx Designer Desktop.
Experience conducting survey implementation and analysis.
Excellent Project Management skills with experience for success.
Ability to define, build, execute and measure structure of successful projects.
||Irvine, CA |
THIS JOB HAS EXPIRED