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CUSTOMER ADVOCATE II NetSpend
THIS JOB HAS EXPIRED
DESCRIPTIONThe Customer Advocate II candidate will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. You must be flexible to work between the hours of 8am to 10 pm, Monday-Friday and 8 am-8 pm on Saturday and Sunday.
Responsibilities:
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
Offers alternative solutions where appropriate with the objective of retaining customers? business
Identifies and escalates emerging product or customer dissatisfaction issues
Skills/Education/Experience:
Previous customer service experience preferred
Sound solving skills and ability to solve customer issues in an efficient and courteous manner
Proficiency with Word and Excel, as well as experience with data entry
Ability to navigate the Internet and web based programs
Ability to communicate clearly and effectively with all levels within an organization
Strong work ethic and demonstrates excellent record of attendance and punctuality
Spanish bilingual a plus
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
| Location: | P.O. Box 2136 Austin, TX 78768 United States |
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THIS JOB HAS EXPIRED
NetSpend
Investors: Oak Investment PartnersAll Jobs: at NetSpend
| Web Site: | www.netspend.com |
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| Headquarters: | P.O. Box 2136 Austin, TX 78768 United States |
| Industry: | Financial Services |
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