Carlsbad Categories:
Customer Care Pharmacy Support Analyst Medsphere Systems
Special Requirements: The position involves availability to perform 24/7 support coverage on a rotational basis, as well as a willingness to work overtime, holidays and weekends as needed.Principle Duties
- Monitor and respond to Medsphere support telephone and e-mail inquiries
- Extract appropriate information from the customer concerning issues; document issues in the customer relationship management tracking database
- Evaluate all technical issues and, if required, refer them to the appropriate application, QA or development personnel
- Monitor client databases to ensure stability and integrity of the system
- Resolve customer issues using proven troubleshooting techniques
- Provide customer with the resolution of the issue(s) and confirm closure
- Escalate unattainable solutions to the Lead Support Analyst for resolution and/or escalation
- Provide appropriate reports to management
- Serve as an account specialist, leading the discussion on support issues on account management calls with sites
- Performs other duties as required
Qualifications
Education and experience
- Bachelor's degree/registered pharmacist (Rph.) or pharmacy tech
- At least 3 years experience managing VistA Pharmacy Application desired
- At least 3 years direct experience using pharmacy systems, including experience with inpatient pharmacy systems at the Integrated Health Network (IHN) level or similar
- Demonstrated understanding of pharmacy workflow and bar code medication administration (BCMA)
- Experience in healthcare information systems
- Customer support experience preferred
Knowledge, abilities and skills
- Build good relationships with internal and external customers through diplomacy, flexibility and a passion for work
- Effectively communicate both orally and in writing
- Work independently from remote locations
- Analyze, comprehend and apply data
- Understanding of electronic/mechanical equipment
- Proactive in attaining goals and objectives with a self-starter disposition.
| Location: | Carlsbad, CA United States |
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Medsphere Systems
Investors: Epic VenturesAll Jobs: at Medsphere Systems
| Web Site: | www.medsphere.com |
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| Headquarters: | 120 Vantis Suite 405 Aliso Viejo, CA 92656 United States |
| Industry: | Software |
