Customer Care Representative SageQuest

We have an immediate need for an experienced Customer Care Representative.

The Customer Care Representative is responsible for providing customer support and service, ensuring proper customer experiences using expedience, professionalism, and courtesy.
Esential Job Functions:

- Receive, triage, and document customer calls and emails including the add on requests, product issues, questions, complaints, etc.
- Refer issues that cannot be resolved by Customer Care to correct departments for further investigation and resolution.
- Provide back-up support for new customer implementation and concierge services.

Knowledge, Skills and Abilities:

- Excellent customer service, interpersonal, organizational and communication skills. Ability to work in a fast paced environment.
- Thorough knowledge of Mobile Control Product Features, Attributes, Benefits, along with the ability to demonstrate, provide training, and troubleshoot the product. Ability to translate technical terms into non-technical language.
- Experience and knowledge of Microsoft Office products including Word, Outlook, Excel. Customer Relationship Management software.
- Good analytical ability, sound judgment, sufficient knowledge of IT operations, workflow processes and procedures to resolve most inquiries independently.
- Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally.

Location:	23550 Commerce Park Suite Two Beachwood, OH 44122 United States