Customer Care Representative Clarabridge
Clarabridge is seeking a Customer Care Representative to join our Professional Services team.
Essential Duties and Responsibilities:
Provide excellent client communications, responsive follow through on all issues and actions, and to act as the Clarabridge representative for client issues.
Act as the internal customer advocate to Product Management, Engineering, Sales, Services and Executive Management to ensure they fully understand the customer?s needs and issues.
Responsible for providing technical and functional product support to Clarabridge customers, business partners, consultants, engineers and sales.
Manage the Knowledge Base and other external content delivery methods to assist customers in utilizing best practices.
Design and develop internal customer care reports to identify customer issues and escalate to internal stakeholders.
Collaborate extensively with peers, including Support, Engineers and Consultants to resolve client issues.
Willingness to travel on a limited basis to assist and/or resolve issues at customer locations.
Other duties as assigned.
Education and/or Experience
Bachelor?s degree Computer Science, Information Technology Management, Information Management, Information Science, Management Information Systems, Engineering or related technical area.
Two plus years of experience in Technical Support or Customer Care in a SaaS environment.
Strong communication skills (verbal, written, and interpersonal).
Demonstrated ability to research and resolve problems using a variety of resources and tools a must.
Experience with SQL (PL/SQL/TSQL) a plus.
Working knowledge of Oracle, MSQL and PostgreSQL databases.
Experience/familiarity with Business Intelligence tools such as MicroStrategy and/or Cognos a plus.
Experience with Windows Server and Linux operating systems a plus.
Language skills: Ability to speak/read/write Spanish and/or Portuguese a plus.
||11400 Commerce Park Drive |
Reston, VA 20191
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
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