Customer Care Specialist Good Start Genetics
THIS JOB HAS EXPIRED Good Start Genetics, Inc. is seeking a skilled Customer Care Specialist to liaise with multiple points of contact to provide an exceptional patient experience with our laboratory services.
Good Start Genetics, Inc. is an innovative molecular diagnostics company offering carrier screening for inherited diseases. Our goal is to give patients and their physicians confidence in their carrier screening results by providing highly accurate tests. We accomplish this through the use of highly accurate technologies, including next-generation DNA sequencing, which detects more genetic mutations than other screening tests. We are dedicated to bringing innovative, advanced research and analytic tools to clinical testing. Good Start Genetics is building a great team with experienced professionals. Please visit www.goodstartgenetics.com for more company information
You will love this job if you want to:
Prevent problems from delaying patient test results
Make a difference with the work you do every day
Work in a cutting-edge science field that offers innovative solutions to reproductive medicine
Incorporate feedback from end-users to improve GSG?s service delivery
Turn a precarious situation into a winning solution
Demonstrate your attention to detail by navigating the intricacies of insurance billing
The right candidate will work as part of a team serving as the face of GSG to patients and clients. This role requires 1) agility to navigate situations without detailed guidance and 2) a high-level of sound judgment decision making.
Technical capability expected:
Strongly customer-service motivated, ensuring a positive experience for all levels in the organization
Education and relevant experience in the healthcare industry (especially Reproductive Health field or Genetic Disease Diagnostics).
Ability to translate confrontation into a problem-solving approach.
Solid communications skills ? both written and oral ? adapted for the appropriate audience.
Quickly and proficiently understand and absorb new information.
Be part of a team providing best in class patient care, one test at a time, by submitting your resume to firstname.lastname@example.org
Competitive salary, commensurate with experience.
Health & Welfare package available includes: Medical, Dental, Vision, Life and Disability Insurance, 401(k) plan, bonus plan, paid vacation and holidays.
Good Start Genetics, Inc. is an Equal Opportunity Employer.
- See more at: http://www.goodstartgenetics.com/about/careers/customer-care-specialist/#sthash.wEBb7Z82.dpuf
||Cambridge, MA |
THIS JOB HAS EXPIRED