Customer Care Specialist Tier One Vocalocity, a Vonage company
THIS JOB HAS EXPIRED Position Overview
As a member of the Customer Care team, the Customer Care Specialist - Tier I is responsible for answering phones promptly and professionally. Primary duties will involve using our computer system to support customers with basic customer service issues, billing, account configuration, number portability, future implementations, etc. The hours for this position vary and rotate between 9 a.m. and 9p.m. Monday through Friday in eight (8) hour shifts.
The successful candidate must have a high school diploma or equivalent (GED), superior customer relations skills and a minimum of one year of clerical or customer service experience.
--Answer phones and respond to customer requests on all company supported applications
--Respond to support tickets generated online
--Provide customer focused support using clear and descriptive methods
--Manage and complete projects in a timely manner while still handling daily call volume
--Work with multiple departments to provide internal education and assistance
--Troubleshoots application problems
--Determine source of problems (hardware, software, user access, etc.)
--Advise customer on appropriate action
--Provide recommendations on company application enhancements
--Document resolutions for future reference
--Other duties as assigned
Is this position for you?
Do people describe you as --
Do your skills include --
--Strong customer service skills
--Ability to work independently as well as in a team environment
--Excellent troubleshooting skills
--Ability to plan and carry out responsibilities with minimal direction
--Excellent communications - both verbal and written
--Ability to handle stressful situations and deadline pressures
--Professional phone voice
--Ability to maintain poise and productivity in a fast-paced environment
--Ability to multi-task
Does your experience include --.
--Basic understanding of computers and troubleshooting
--Technical competence (understand software, hardware, basic internet concepts)
Bonus points if your experience include --.
--Help desk/customer support experience
--Strong data entry skills
--Multi-line phone experience
--Fluent in Spanish
Vocalocity is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran's status, or disabilities.
We look forward to hearing from you.
If this sounds like someone you know, please forward this to them. They'll be glad you did.
||1375 Peachtree Street |
Atlanta, GA 30309
|Employment Type:||Full Time|
|Functional Area:||Customer Service / Technical Support|
|Position ID:||Customer Care Rep|
THIS JOB HAS EXPIRED
Vocalocity, a Vonage company, is a leading innovator of small business Voice over Internet Protocol communication (VoIP). We are a growing, exciting and dynamic company located in midtown Atlanta, where hard work and achievement are recognized and rewarded.
20 - 50M Raised All Jobs: at Vocalocity, a Vonage company
|Headquarters:||1375 Peachtree Street|
Atlanta, GA 30309
|Company Profile:||Vocalocity is a leading innovator of small business Voice over Internet Protocol communication (VoIP). Through our cloud-based VoIP solution, we continually deliver the best in value, technology, and service to our customers. Our leading-edge technology eliminates the need for costly on-site phone equipment, creating the perfect affordable solution for small and medium-sized businesses.
We are a growing, exciting and dynamic company located in Atlanta, where hard work and achievement are recognized and rewarded.
We offer competitive compensation and benefits as well as the opportunity to work with a bright, motivated group of individuals who share a common goal.
When you step into the Vocalocity office, you'll instantly be greeted by a fun, vibrant, high energy, collaborative, casual culture.
If you're the type of person who thrives in a fast-paced, start-up environment with an all-inclusive, diverse culture, then you've landed in the right place.|
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