Customer Complaints Specialist Zeltiq Aesthetics, Inc.
THIS JOB HAS EXPIRED Description
The primary responsibility of this position is the investigation, analysis, resolution, trending and corrective action of all complaints.
Specific responsibilities include; maintaining the complaint files and supporting the resolution of complaint CAPAs to closure and verification of CAPA effectiveness.
Essential Duties and Responsibilities include the following (other duties may be assigned.):
? Day-to-day review of service calls to identify and categorize complaints
? Establishes and maintains complete complaint files for all customer complaints
? Responsible for investigating complaints to resolve both product/procedure issues determined through failure analysis, focusing on root cause analysis
? Reviews and analyzes customer complaint information for trending/risk analysis and corrective action and resultant effectiveness of action
? Interfaces with customer service and technical service and other groups on a daily basis to drive timely completion of complaints
? May communicate directly with customer to resolve complaints
? Applies systematic problem-solving methodologies in identifying, prioritizing, communicating and resolving complaints
? Maintains compliance to internal complaints procedure, FDA, ISO and Canadian medical device regulations
? Bachelors degree in science or other technical discipline preferred or a minimum of 3 years relevant work experience
? Minimum of 2 years of experience in FDA regulated medical device manufacturing environment(s). Knowledge of QSR, 13485:2003, and 14971:2007
? Problem solver
? Competent using office software including Database management, MS Word, Excel, Internet Explorer, PowerPoint, and Outlook
? Responsible for performing all duties in compliance with FDA?s Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which ZELTIQ complies.
||Pleasanton, CA |
THIS JOB HAS EXPIRED