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CUSTOMER DELIGHT MANAGER Newmarket International
THIS JOB HAS EXPIRED
Summary The Customer Delight Manager will be responsible for managing our customer retention strategy for our HRM products. The successful candidate will drive customer retention by analyzing key data points, initiating pro-active customer interactions through written and verbal communications, documenting interactions in internal systems, coordinating the organization?s efforts to resolve customer issues in a timely and accurate fashion, and developing executive level reports on progress. The Customer Delight Manager will report to the Data Intelligence Director.
Essential Duties and Responsibilities
Review customer subscription details, establish rapport, and retain customer base and revenue
Maintain a balance of customer satisfaction while retaining revenue
Identify up-sell and value-add sales opportunities and deliver to the sales team for execution
Ensure accuracy and consumer satisfaction by having attention to detail
Utilize technology to create and retain consumer data and records
Serve as company ambassador delivering quality product information and assistance
Establish and develop relationships with clients and co-workers
Demonstrate excellent communication and computer skills
Identify process improvement opportunities and implement solutions
Qualifications
Strong written and verbal communication skills
The ability to analyze data and research results
Exceptional listening skills and problem solving ability
Excellent time management skill and keen attention to detail
Ability to manage and prioritize tasks
Customer focus with a high level of enthusiasm and a positive attitude
Ability to work within teams to exceed customer expectations
Proven track record of reliability
Possess high level of confidence, desire to succeed, and assertiveness
Experience working independently and scoping/executing high quality deliverables are a must
Ability to remain fact focused in emotional situations
B.S. or B.A. degree, with a concentration in business administration, MBA preferred
5+ year related experience
Hospitality industry expertise is a plus.
| Location: | 75 New Hampshire Avenue Portsmouth, NH 03801 United States |
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THIS JOB HAS EXPIRED
Newmarket International
Investors: HarbourVest PartnersAll Jobs: at Newmarket International
| Web Site: | www.newmarketinc.com |
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| Headquarters: | 75 New Hampshire Avenue Portsmouth, NH 03801 United States |
| Industry: | Software |
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