Customer Enablement Representative - 6 Month Temp-Perm Brightcove
THIS JOB HAS EXPIRED
Customer Enablement Representative - 6 Month Temp-Perm
Sales | Boston, MA, United States
Brightcove is looking for a self-motivated, detail-oriented individual to assist the Sales team to understand customer needs as a Customer Enablement Representative.
- Identifies potential upsell opportunities for sales
- Ad hoc projects as needed
- Work with multiple departments to ensure customer satisfaction
- Assist with daily sales operations
- Acts as the first point of contact for external customers
- Manages cancellations and locked customer accounts
- Reports on cancellation trends
- Ability to work independently and as a part of a team.
- Ability to resolve conflicts in a productive and professional manner.
*Please note this role is a temp-perm role. We are looking for someone to work 30 hours/ week for 6 months with the possibility of going full time at the end of the term.
- Professional phone etiquette with a confident, friendly tone
- Excellent customer service skills, ability to resolve conflicts in a productive and professional manner
- Strong verbal and written communication skills
- Familiarity with Salesforce.com preferred but not required
- Experience in a Customer Service organization or call center
This position is based in Boston, MA.
Brightcove Inc, the cloud content services company, provides a family of products used to publish and distribute the world's professional digital media. We've worked hard to create a company where talented, passionate people can thrive in a culture that values individual empowerment, excellence, and collaboration. Working at Brightcove Inc gives you the chance to reshape how media is published and consumed worldwide while you develop your skills, grow your career, and have fun.
<< Back to Current Openings
||Boston, MA |
THIS JOB HAS EXPIRED
Brightcove is an Internet TV platform.Investors: Accel Partners All Jobs: at Brightcove
|Headquarters:||One Cambridge Center|
Cambridge, MA 02142
|Company Profile:||Brightcove is an Internet TV platform.
We're dedicated to harnessing the inherent power of the Internet to transform the distribution and consumption of media.
Brightcove empowers content ownersfrom independent producers to major broadcast networksto reach their audiences directly through the Internet. At the same time, we help web publishers enrich their sites with syndicated video programming, and we give marketers more ways to communicate and engage with their consumers.
Most importantly, we give people the freedom to easily find, watch and participate in a broad range of video contentwhen and where they choose.|
Support Brightcove with Social Media services