Customer Engineer Fiberlink Communications
THIS JOB HAS EXPIRED Do you enjoy being on the cutting edge of mobile technology? Our thought leaders have been on top of the mobile device trend from the beginning, and we continue to be in the forefront of industry developments.
Fiberlink is an exciting, fast growing company delivering the next generation of cloud-based enterprise mobility management solutions, the hottest segment in technology today. Our award winning MaaS360 platform simplifies mobile device management (MDM), mobile application management (MAM), and secure document sharing in the BYOD era. Trusted by small businesses, government agencies, universities, and large enterprises worldwide, MaaS360 enables mobile policies that boost productivity, protect employee privacy, and secure sensitive data across smartphones, tablets, and laptops. Backed by 20 years of experience and the most responsive customer service in the industry, MaaS360 helps organizations transform business operations and reduce the costs of supporting the expanding mobile workforce.
To help support our amazing growth, we are seeking a Customer Engineer.
In this role, you will be the primary technical liaison with our customers during their sales evaluation, pilot and rollout of our mobile device management (MDM) solution. You will work directly with the customer?s IT management to design, set up, configure, integrate and troubleshoot Fiberlink?s MaaS360 product.
You will also work closely with various groups within our organization to:
Help our technical support organization design and implement customer lifecycle management
Work with our research and development organization to improve our product by providing feedback on customer needs and requirements
Assist our sales executives to achieve successful customer engagements.
Five to eight years of experience in IT application management, IT support, Sales Engineering, or Technical Professional Services
Strong hands-on experience with smartphones, tablets, and laptops in a business environment
Bachelors degree in Information Technology or equivalent field
Strong desire to work in a fast-paced environment while playing the critical role of being the face of our company to our customers.
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Previous experience supporting internal or external customers
Ability to lead technical customer engagements via the phone, online webinars, and email
The passion and ability to educate and train our customers on their new MDM solutions
Ability to troubleshoot and work with internal development and engineers on behalf of the customers towards issue resolution
Project management experience working on multiple simultaneous technical deployments
Technical Skills Required:
Platform/Operating System knowledge of Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
Enterprise knowledge of Exchange, Lotus Traveler, Active Directory, Certificate Authorities, Networking, Proxy, and Blackberry Enterprise Server
The design and system architecture skills to lay out end-to-end mobile device management solutions based on the customer?s operational requirements
Configuration, integration, testing, and troubleshooting skills across the previously mentioned technical domains
This is an incredible opportunity for the right candidate. You will learn and train at the leading edge of mobile technologies in business. And, you will have a direct impact on our technical and financial performance. This is a role for someone that wants to excel today and in the future.
As a member of the Fiberlink team you will benefit from (to name only a few):
? Generous compensation including: base salary + bonus
? Training from some of the best thought leaders in the business
? Working in a casual, flexible and collaborative work environment
? Unlimited growth potential
? Supporting a product currently delivering explosive growth in the tech sector
? Flexible time-off policy
? Oh, and FREE pizza!
Fiberlink Awards & Accolades:
Named a ?Leader? in the Gartner Magic Quadrant for Mobile Device Management
Named an ?Innovator? by Forrester for Cloud Mobile Device Management Solutions
XCellence Awards, Midsize Enterprise Summit, 2012
Mobile Product of the Year, Techworld Awards, 2012
Best Mobile Solution, Enterprise Mobility Forum, 2012
Best Enterprise Mobile Solution, Global Mobile, 2012
Best Mobile Enterprise Solution, CODiE Awards, 2010 (Finalist for 3 years in a row!)
Computerworld Honors Program Laureate, 2012
Best Midmarket Strategy, CIO Forum, 2012 (Two Time Winner)
Best Mobile Solution, GOVTek Awards, 2012
Clear Choice Winner, Network World, 2011
||Philadelphia, PA |
THIS JOB HAS EXPIRED