Customer Experience Ambassador Vente-Privee.com
THIS JOB HAS EXPIRED About the Job:
Are you an overachiever who is not afraid of hard work and likes a challenge? Are you eager to become part of an up-and-coming business and willing to help build it from the ground up?
The Vente Privee Ambassador position is one of the key entry points into a dynamic eCommerce start up ? and essentially the eyes, ears and voice of our brand, communicating every day with our members through various channels of communication.
The few coveted spots in this customer-facing team will quickly learn to understand the needs of our sophisticated users, and how this translates into requirements across the organization. While blowing the doors off of the standard for amazing customer service, our Ambassadors will also launch an exciting career at Vente Privee USA.
If you are up for the challenge, you should be able to:
Deliver exceptional customer care by resolving customer issues and complaints through various service communication channels, including phone, e-mail and social media
Demonstrate a highly professional demeanor at all times while conveying empathy and warmth
Be proactive in solving customer issues; balance doing what is right for the customer against business priorities and constraints
Maintain exceptional performance standards, including efficiency and quality
Track and document all customer issues, feedback, resolutions, and escalations
Maintain open communication with management and other members of the team
Build sophisticated knowledge of the products, customer & brand policies, and website in order to address customer concerns.
Seek out innovative operational solutions to customer experience opportunities
Bring creative ideas to the table and find ways to bring them to life
Have fun, smile often, and always have a positive attitude
A creative thinker
A thirst for challenges, and a hunger for problem solving
Interest in ecommerce, fashion, entrepreneurship or technology is a plus
Experience in communications/creative writing
Computer Skills: Experience with Microsoft Office (including Word, Excel)
Ability to manipulate information and analyze data - curiosity with cause and effect scenarios
||New York, NY |
THIS JOB HAS EXPIRED