Customer Experience Associate - Full-time Handy
THIS JOB HAS EXPIRED Handybook
At Handybook we're on a mission to change the way the world buys services. Every day we connect our customers with great home service professionals. By doing this we make our customers' lives a little bit easier and we help our service providers increase their earning potential.
Handybook was started by Oisin Hanrahan & Umang Dua while at Harvard Business School. Handybook's investors include Highland Capital and General Catalyst, who have invested in businesses like Airbnb, Kayak & WarbyParker.
If you want to be part of a rapidly growing team that helps people every day then say hello to us by introducing yourself below.
The Handybook Customer Experience team is on the front lines making sure Handybook services go well every day. We interact with customers and professionals via email, chat, SMS, social media and phone, and we do not rest until the problem is solved and the customer is happy! There is no better place to have a major impact from day one.
Effectively solve customer inquiries via email, chat, SMS, social media and phone
Convert interested callers into new customers
Always represent Handybook well. Be personable and gracious
Document and report product bugs, and suggest new product features
Pay close attention to your metrics and analyze trends
Write effective content for Handybook's Help Center
No experience required, but customer-facing service jobs in restaurants, classrooms, tourism, etc. a big plus
Experience in phone support or phone sales helpful
Strong written and verbal communication skills
Excellent time management skills, and great organization
Competitive salary and bonuses
Smart and motivated team in a high-growth environment
Medical, dental and vision coverage
Free daily catered lunch, frequent happy hours and team outings
A fun office always stocked with coffee, snacks, and other drinks
Free monthly homecleaning
THIS JOB HAS EXPIRED
Handy = Instant booking = Instant happiness
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|Headquarters:||134 W 29TH ST|
New York, NY 10001
|Industry:||Consumer Products and Services|
|Company Profile:||Handy is the easiest way to get stuff done around the home.
In under 60 seconds you can book a pre-approved cleaner or handyman. You tell us what you need to get done, where you live, and what time works for you, and we do the rest. It's like Amazon for services. |
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