Customer Experience Associate - OVERNIGHT SHIFT Handybook
At Handybook we're on a mission to change the way the world buys services.
Every day, we connect our customers with great home service professionals by leveraging innovative technology. By doing this, we make our customers' lives a little bit easier, while simultaneously helping hundreds of our service providers increase their earning potential.
Handybook is one of the fastest growing startups in the country. In the last year and a half, we've expanded to thirteen cities, and continue to grow rapidly. If you want to be part of an exciting company that is revolutionizing an industry, join us on this ride by applying for a position!
Handybook was started by Oisin Hanrahan & Umang Dua while at Harvard Business School. Handybook's investors include Highland Capital and General Catalyst, who have invested in businesses like Airbnb, Kayak & WarbyParker.
The Handybook Support Team provides effective and personable service and support to all Handybook customers. Our scope of service includes our email, instant chat and phone support for anyone with a question. Our mission is to support our customers allow them to place orders and have an awesome customer experience.
Take inbound sales calls
Effectively solves customer inquiries via email, chat, SMS, social media, and phone
Convert interested callers into new customers
Offer personable and effective phone support
Document and report product bugs, and suggest new product features
Pay close attention to your metrics and analyze trends
Write effective content for Handybook?s help center
Must be willing to work 7pm - 4am Monday through Friday
No experience required, but customer-facing service jobs in restaurants, classrooms, tourism, etc. is a big plus
Experience in phone support/phone sales is helpful
Strong organizational, analytic, written and verbal communication skills
Excellent time management skills and self-motivation
Degree from a 4 year university
Competitive salary and bonuses
Smart and motivated team in high-growth environment
Medical, dental, and vision coverage
Free daily catered meal, frequent happy hours, and team outings
A fun office always stocked with coffee, snacks, and other drinks
Free monthly Handybook service
Handybook = Instant booking = Instant happiness
All Jobs: at Handybook
|Headquarters:||134 W 29TH ST|
New York, NY 10001
|Industry:||Consumer Products and Services|
|Company Profile:||Handybook is the easiest way to get stuff done around the home.
In under 60 seconds you can book a pre-approved cleaner or handyman. You tell us what you need to get done, where you live, and what time works for you, and we do the rest. It's like Amazon for services. |
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