Austin Categories:
Customer Experience Manager PeopleAdmin
THIS JOB HAS EXPIRED
Posting Number2011-00066Job TypeFull Time
Position Summary
Job Description
-Contribute to the development of a comprehensive customer experience delivery including the development of objectives and measurement processes
-Strategic and tactical support in the development and implementation of key components of customer experience strategy.
-Support initiatives and capabilities that enable a holistic understanding of the PeopleAdmin experience, leverage insights to make business decisions and drive preference for PeopleAdmin products & services.
Responsibilities
Assist in the development of the infrastructure capabilities to support the customer experience strategy, which may include one/a number of the following responsibilities:
-Development & implementation of effective listening techniques to gather and document customer feedback
-Develop and assist implementation of actionable recommendations based on analysis of customer feedback
-Reporting on progress and benefits of customer experience initiatives
-Implement and maintain customer dashboard of key account data
-Initiatives relating to building a customer-centric culture
-Effective participation in continuous process improvement
-Develop working knowledge of service delivery and use of PA products
-Effective cross-functional communications and coordination of activities on as needed basis.
Qualifications
-Experience in customer and/or market research
-Experience in customer-focused field, with demonstrated business impact.
-Experience managing multiple priorities.
-Knowledge of Talent Acquisition and Management industry.
-Knowledge of processes of business functions supported.
-Demonstrated analytic skills to analyze wide variety of data and draw conclusions.
-Demonstrated understanding and use of technology.
-Demonstrated ability to collaborate with others.
Skills/Experience
-Minimum of 4-6 years related experience
-Advanced proficiency in Microsoft Excel, PowerPoint, Visio and Access required
-Strong interpersonal skills.
Education
-College degree in related field, or equivalent experience
Posting Detail Information
Open Date12/11/2012
Close Date
Open Until FilledYes
Posting Specific Questions
Required fields are indicated with an asterisk (-).
- How did you hear about this employment opportunity?
PeopleAdmin Website
Employee Referral
37Signals
Indeed.com
github
Dice
University Job Board
Other
If you answered "Employee Referral" or "Other," please provide your referral source.
(Open Ended Question)
Applicant Documents
Required Documents
Resume
Optional Documents
Cover Letter
| Location: | Austin, TX United States |
|---|
THIS JOB HAS EXPIRED
PeopleAdmin
Investors: Summit PartnersAll Jobs: at PeopleAdmin
| Web Site: | www.peopleadmin.com |
|---|---|
| Headquarters: | 00000 United States |
| Industry: | Business Products and Services |
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