Customer Experience Representative Rover
As a Customer Experience Representative, you will:
? Respond to customer questions with an aggressive SLA.
? Follow appropriate procedures for common and urgent customer problems.
? Recognize trends and create solutions to solve regularly occurring issues.
? Provide innovative solutions to issues as they arise. Use judgment to respond to unique situations.
? Develop new areas for customer interaction with Rover.com.
? Provide regular feedback to both product and engineering teams on issues that require resolution. Quickly alert teams to urgent issues.
? Work cross-functionally to improve the website issues based on customer feedback.
? Advanced candidates may take on specialized projects developing site content and customer programs, or may work cross-functionally with marketing and product teams.
The ideal candidate will:
? Have 2-5 years customer support experience, preferably with web applications and web services.
? Have high empathy and an extreme discomfort when customer service is "just meeting expectations."
? Be action oriented, consistently raising the bar on how we treat our customers.
? Have excellent verbal, written, and communication skills.
? Demonstrate outstanding attention to detail, ownership, and follow-through.
? Have strong Excel skills.
? Be highly organized and have a demonstrated ability to manage many projects at once while catering to our customers.
? Love dogs!
||Seattle, WA |