Customer Implementation Engineer I Integra Telecom
THIS JOB HAS EXPIRED DescriptionThe Customer Implementation Engineer I is the first level of escalation for the Advanced Services Team, and is responsible for design and network implementation, installation, configuration, on-time delivery, and technical support for VPN/MPLS network customers.
Requirements?Performs all product installation and coordination related to network implementation.
?Call queue coverage, initial network configuration, and first level escalation requests as required.
?Documents all work performed in a comprehensive ticketing system.
?Works very closely with internal customers from Training, Marketing, Repair, and Engineering teams.
?Coordinates with project management, voice and data vendors, and field service personnel to activate new services.
?Tests new circuits and coordinates necessary repair activity with the LEC.
?Provides the technical support necessary to accurately design complex network solutions requiring multiple dynamic routing protocols such as OSPF, BGP, EIGRP, and RIP, high-end networking services including L2/3 VPN, MPLS, SIP, QoS, Metro and Carrier Ethernet, IPSEC, cloud voice & firewall services, and legacy TDM offerings.
?Accurately designs complex network solutions requiring multiple dynamic routing protocols such as OSPF, BGP, EIGRP, and RIP, high-end networking services including L2/3 VPN, MPLS, SIP, QoS, Metro and Carrier Ethernet, IPSEC, cloud voice & firewall services, and legacy TDM offerings.
?Provides technical assistance and support to other Service Delivery teams.
?Achieves and maintains on-going technical and product proficiency.
?Adheres to and recommends enhancements to standards, policies, and procedures to maintain support capabilities and team morale.
?Meets or exceeds stated quality, throughput, and customer satisfaction metrics and goals.
?Provides off-hour, on-call, and weekend coverage as required.
?Performs additional duties or projects as assigned.
?Associate's Degree in related field; or equivalent combination of education and experience.
?Minimum of 4 years? experience in telecommunications engineering in a customer-facing role.
?CCNA or CTA preferred. Employees in this role should be actively working toward obtaining one of these certifications.
?Demonstrated professional customer-facing communication skills.
?Extensive experience in designing, installing and maintaining secure IP networks.
?Hands-on network and CPE device configuration or support experience with complex IP networking required.
?Understanding of VoIP protocols, SIP signaling, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms.
?Experience with hosted and cloud based applications and services.
?Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, BrixWorx, Metaswitch SAS.
?Proficiency in Microsoft Office Suite.
?Ability to manage multiple tasks simultaneously and meet deadlines under pressure.
?Ability to work on-call and weekend hours as required.
?Personally accountable for achieving results.
||Denver, CO |
THIS JOB HAS EXPIRED