Customer Relations Representative Linden Lab
THIS JOB HAS EXPIRED Overview:
Linden Lab is looking to add to our talented Customer Relations team. Our Customer Relations Representatives are the front-line employees responsible for providing technical support and customer service to the Second Life resident community. This team is also responsible for partnering with our internal Engineering, Product and Marketing teams to drive product and feature improvements based on feedback received directly from the customer. We are a 24/7 service center operation and the position may require shift-work during non-traditional hours.
Provide technical assistance and customer service to the Second Life resident community across traditional contact methods (phone, chat, ticket).
Channel customer concerns and product feedback to the company?s Engineering, Product and Marketing organizations.
Monitor and enforce the Second Life Terms of Service including abuse prevention and consumer protections.
Develop and enhance online ?how-to? content and documentation.
Drive ongoing improvements to customer satisfaction.
Work both in world and with internal software/CRM programs in highly collaborative teams.
Other duties may be assigned.
Qualifications & Experience:
Excellent communication skills including; verbal, written and listening skills.
Analytical, creative thinking and problem-solving capabilities.
Proven ability to multi-task, work under pressure and communicate with multiple individuals at once.
Demonstrated ability to work as part of a team, to integrate with others and to show personal initiative when called for.
Flexibility to work weekends, evenings and non-traditional hours.
A second language is an advantage (particularly German, Chinese, Spanish, Japanese, French, Korean or Italian).
Prior experience with Second Life and/or technical support experience with established online MMO games or communities is preferred.
||1100 Sansome Street |
San Francisco, CA 94111
THIS JOB HAS EXPIRED