Customer Relationship Manager LogRhythm
THIS JOB HAS EXPIRED Overview:
LogRhythm is looking to hire Customer Relationship Manager that will play a critical part in customer advocacy and maintaining 95% customer retention rate. These critical roles offers the opportunity to join the fastest growing private SIEM solution provider and join a team whose production continues to have a significant impact on the growth of LogRhythm.
The Customer Relationship Manager should be interested in breaking out of the standard role. This is a highly visible position that offers someone the chance to interact as an active liaison with every business unit in the organization.
What we look for are customer service specialists interested in enhancing their career by being exposed to multiple environments while working with a recognized product leader. What we offer is a unique career opportunity with multiple paths to explore. These values are integrated into how we work with the customer and each other.
Sell maintenance renewals to existing LogRhythm Customers
Sell training, services and software to existing customers when applicable
Identify and work through product refresh and additional opportunities with existing customers
Maintain primary contact with established LogRhythm Customers which requires communication via email and phone communication
Discuss our product from a technical overview perspective
Interface with accounting, sales, professional services and support as well as other contacts within LogRhythm in regard to customer needs and wishes
Participate in process development for the Customer Relations team
Maintain customer information in SalesForce and Parature
Schedule and coordinate training for new and existing customer base
Proven Over-Achiever: You have consistently exceeded the expectations set out in front of you.
Autonomous: You can stand on your own as the point person while resolving an issue.
Creative and Analytical but Process-Oriented: You can take business problems, coupled with existing processes and technology, and transform these into service and process requirements.
Collaborative: You enjoy working in the ultimate cross functional environment, learning from others and collectively sharing accomplishments with others.
Process-Oriented: You can take business problems, coupled with knowledge, processes, and technology, and transform these into an answer for customers.
Ambitious: You are excited about joining and growing within an awesome company where you are making a real difference to customers and their business.
Service Oriented: You are adept at communicating to a wide range of people and enjoy providing quality service.
Efficient: You ensure projects are completed on-time, to-budget with the highest technical expertise and professionalism, while maximizing customer satisfaction.
Startup: While we have grown beyond startup to a recognized leader in network security, things still move fast here. Really fast. You enjoy that type of environment and thrive on the pace.
Degreed: You have relevant education that lines up with the work.
||3005 Center Green Drive |
Boulder, CO 80301
THIS JOB HAS EXPIRED