Customer Service Analyst QuickComm Software Solutions
THIS JOB HAS EXPIRED The customer service analyst is tasked with handling the day to day activities for all Quickcomm clients and ensuring that each client receives the highest level of customer satisfaction. The primary function for a CSA will be to handle all incoming requests and communications from clients (and other 3rd parties such as vendors) or Client Managers that relate to day-to-day operational activities. These requests may come in as help desk tickets, phone calls or emails. The CSA will be responsible for acting on all such requests and ensuring that each item is addressed quickly, accurately and the client is notified of the resolution.
This position involves determining type of request, determining where the request belongs, either handling the request within Customer Service or forwarding to the appropriate department for resolution, following up with the delegated parties to ensure all requirements are met and delivering an accurate end product to the client in a timely fashion. Clients have varying service needs and each CSA will most likely engage on projects or tasks that are client specific in nature.
Hours of Operations: Monday ? Friday, 9:30 AM ? 6PM EST
Candidates must have the ability to interface with clients and the ability to delegate and/or partner with Client Management, Projects, and Operations to ensure all client customer service requirements are completed accurately and in a timely fashion. Must have a thorough understanding of all internal systems and processes to know how to diagnose requests. Must have strong communication skills, both written and verbally, and project a professional company image through phone and email interactions. Must be resourceful and able to handle high volume and urgent situations in a calm and efficient manner.
High school diploma or equivalent.
Minimum 1 year experience as a Billing Analyst.
Experience in Customer Service a plus.
Necessary Knowledge, Skills and Abilities:
Has thorough knowledge and understanding of all internal systems (including, but not limited to QC Enterprise, VTM, Salesforce, Telebase, TEMView, and Help Desk Ticketing) and business processes in order to use that knowledge to analyze the customer?s situation and answer their question(s) or guide them in the right direction. Needs to be well versed in all major functions including Digitizing, Billing, Inventory, Claims, Projects and Reporting.
Requires strong ability to manage deadlines and follow through on all client requests.
Requires a high level of work independence and the ability to be supportive and adapt direction based on company initiatives.
Must have strong emphasis on customer service and quality.
Must able to solve problems and make decisions with good reasoning ability.
Must posses strong communication, listening and interpersonal skills.
Must have an enthusiastic and positive work attitude
Must be able to multi-task, have strong time management skills and be highly organized.
Looks to continuously improve and accepts accountability. Presents a professional and positive manner at all times.
Must have experience with MS office products (Word, Excel, Access, Powepoint)
||90 Park Avenue |
New York, NY 10016
THIS JOB HAS EXPIRED