Customer Service Assistant (Freelance) HowAboutWe
THIS JOB HAS EXPIRED Who We Are
HowAboutWe is the modern love company. We help people fall in love and stay in love.
We're a well-funded ($18.5mm), rapidly-growing startup with headquarters in Brooklyn, NY. We build breathtaking products that transform people's lives. You can read more about us here.
We have three main products:
HowAboutWe Dating is the offline dating site. Members post date ideas, connect, and meet - offline.
HowAboutWe for Couples helps couples have wonderful experiences together. Members choose from our curated collection of one-of-a-kind experiences for two; we take care of all the booking. It's the must-have membership for the modern couple.
The Date Report provides engaging, entertaining and enlightening content about dating and relationships.
In this Customer Service Assistant role, you'll be on the front lines interacting with HowAboutWe users and making sure they're having the best possible experience using our service.
You're an organized, reliable, and detail-oriented person who has the tenacity and emotional intelligence to help us go above and beyond with our customer interactions. In this role you will:
Assist users via email and answer their account questions in a timely and kind manner
Monitor community for inappropriate usage and take disciplinary action
Act as the front line of defense in identifying possible site issues
Escalate technical and billing issues as needed
Excellent written communication skills
Able to work quickly and in a very organized, detail-oriented manner
Dedication to "get the job done" and address each concern with time and consideration
Able to responsibly communicate customer service issues to the Customer Service Associate
Familiarity with Zendesk is a major plus
Very comfortable with computers and mobile devices
Experience in a customer service-related role
THIS JOB HAS EXPIRED