Brooklyn Categories:
Customer Service Assistant (Freelance), HowAboutWe HowAboutWe
THIS JOB HAS EXPIRED
Who We Are:HowAboutWe makes it faster, easier and more fun than ever to get offline on awesome dates. We are transforming the dating space and helping people all over the world find the relationships they're looking for.
We're a well-funded, fast-growing startup with headquarters in a loft space in New York City. We love building innovative products that make a real difference in people's lives. We value off-the-charts ambition. You can read more about us at: http://www.howaboutwe.com/about.
The Role:
In this role, you'll be on the front lines interacting with HowAboutWe users and making sure they're having the best possible experience using our service.
Your Responsibilities:
You're an organized, reliable, and detail-oriented person who has the tenacity and emotional intelligence to help us go above and beyond with our customer interactions. In this role you will:
-Assist users via email and answer their account questions in a timely and kind manner
-Monitor community for inappropriate usage and take disciplinary action
-Implement company policy in regards to refunds and terms of use
-Act as the front line of defense in identifying possible site issues
-Escalate technical and billing issues to the Manager of Customer Service
Your Skills:
-Excellent written communication skills, especially with customers
-Able to work quickly and in a very organized, detail-oriented manner
-Positive attitude
-Dedication to "get the job done" and address each concern with time and consideration
-Able to responsibly communicate customer service issues to Manager of Customer Service on a daily basis
-Familiarity with Zendesk is a major plus
Your Qualifications:
-College degree
-Very comfortable with computers and mobile devices
-Experience in a customer service-related role
This position is for freelance employment on-site in our office in DUMBO.
To apply, please send your resume and cover letter to Jessica Tom, Community Director, at jessica@howaboutwe.com.
| Location: | 20 Jay Street Suite 932 Brooklyn, NY 11201 United States |
|---|---|
| Full Time | |
| Other |
THIS JOB HAS EXPIRED
HowAboutWe
Investors: Khosla VenturesAll Jobs: at HowAboutWe
| Web Site: | howaboutwe.com |
|---|---|
| Headquarters: | 20 Jay Street Suite 932 Brooklyn, NY 11201 United States |
| Industry: | Other |
