Customer Service Assistant (German speaking) Epitomics
Abcam is a leading web based business supplying research tools to life scientists worldwide. Our head office is in Cambridge (UK), we also have offices in Bristol (UK), Cambridge, Eugene and San Francisco, (USA), Tokyo (Japan), Hong Kong and Hangzhou (China).
To support our growing German-speaking customer base by ensuring fast delivery and exceptional service, an exciting opportunity has arisen for a German-speaking Multilingual Customer Service Assistant to play a key role in our German virtual office team.
As our dedicated German-speaking Customer Service Assistant you will be based in our UK office alongside the French, Spanish and English virtual offices. The role involves answering customer enquiries in German and English via email and over the phone; and processing orders using our bespoke Customer Relationship Management (CRM) system. You will also assist with general administration within the department.
We require the successful candidate to have excellent written and spoken English and German; you will also be able to demonstrate relevant customer facing experience. Spanish and/or French language skills would bean added benefit and any other European languages would also be advantageous.
You will need to be a team player with good communication skills, and the ability to prioritise and consistently meet deadlines. You should have previous experience of working with computers.
Our culture is one that empowers individuals, with responsibility given at an early stage. We place great emphasis on knowledge and experience. The working environment is fun and fast-paced, with everybody working together as a team to deliver great service and the best products to our customers. In addition to competitive salaries we can offer an attractive flexible benefits package which includes a profit-share scheme and share options.
Closing date 12th February 2014
||Cambridge, CA |