Customer Service Associate Alice.com

Position Description


Alice.com is seeking bright, articulate, and conscientious customer service professionals to support our growing customer base. Alice.com is an internet start-up founded by a management team with a history of successful start-ups, the most recent of which sold to Microsoft in 2007 (Jellyfish.com). We're headquartered in Middleton, WI. You can learn more about Alice.com by reading our community blog and by doing some shopping on our site.
Responsibilities


Respond to multiple customer inquiries per hour (calls+email+live chat) related to products and services offered on the Alice.com website; including taking orders, checking statuses, responding to and resolving customer issues, providing general information such as product suggestions, shipping details and providing overall customer satisfaction
Provide outstanding customer service and satisfaction in every point of customer contact
Maintain required call, email, and chat productivity and quality assurance targets
Investigate and resolve any customer issues
Assist in the development of department methods and procedures constantly seeking to improve processes
Track customer inquiries, feedback, and issues using internal tools
Other general administrative duties (e.g. product catalog maintenance, answering voice mail, etc.) as assigned

Skills


Excellent customer service and interpersonal skills
Ability to communicate correctly and clearly with internal and external customers
Demonstrable conflict resolution skills
Strong composition skills; ability to compose grammatically correct, concise, and accurate written responses
Effective problem solving and decision making skills
Strong time management skills
Organized, detail oriented and outstanding work ethic
Strong computer skills (Windows XP, MS Office Suite) including a strong understanding of the internet and ecommerce websites

Education/Experience


High School Diploma required. College degree preferred.
Minimum of two (2) years related work experience

Qualifications


The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy and fun work environment. They will be creative and analytical problem solvers with a passion for delighting Alice.com customers above and beyond the call of duty. Candidates must have a thick skin and be able to handle themselves professionally when faced with difficult customer situations.
Salary/Benefits


We offer a competitive salary, benefits package and great work environment with strong opportunities for advancement. Interested candidates, please email your resume to jobs(at)alice.com.

Location:	Middleton, WI 53562 United States