Customer Service Billing Team Lead AssureRx
THIS JOB HAS EXPIRED AssureRx Health, Inc. is a personalized medicine company that specializes in pharmacogenomics dedicated to
helping physicians determine the right drug for individual patients suffering from neuropsychiatric and other
disorders. The company was founded to commercialize industry-leading personalized medicine technology for
neuropsychiatric disorders. Cincinnati Children's Hospital Medical Center and Mayo Clinic are equity holders
and technology collaborators.
Job Overview:Under the direction of the Customer Service Manager, the Billing Team Lead supervises,
coordinates and effectively performs all day-to-day aspects of the customer and billing servicesfor AssureRx
Health according to applicable standard operating procedures, processes and protocols. The Billing Team Lead
works in a high performance fast paced customer-focused team environment performing key billing functions
and customer-oriented tasks in a call center setting.
? Define and implement effective frontend and patient claim billing and collections processes. These
processes include those required to create and maintain patient insurance files for purposes of filing ?clean
claims? (taking into account the specific requirements of each payer as well as internal policies and
procedures), exception handling and follow up with customers and patients, order entry processes, and
backend patient collections.
? Supervise and manage a team of 2-5 staff in collaboration with the Customer Service Manager to include all
aspects of the management cycle.
? Work collaboratively with other functional teams to deliver upon key performance metrics, meet stated
operational and compliance protocols and work within specific financial and payer specific parameters.
? Work closely with the billing and collections group to ensure the frontend claim billing and collections
processesresult in meeting statedmetrics and ensure the success of the end to end AssureRx Health claim
billing and collections processes, including financial, strategic, customer experience and patient experience
goals. Ability to forecast areas of concern, proactively address barriers and obstacles and create and deliver
on plans to achieve desirable solutions.
? Monitor trends and patterns and maintain an actionable dashboard with parts visible to the team and
? Responsible for performing various frontend billing actions such as resolving patient and customer billing
questions, concerns and complaints, resolving order exceptions, providing clear and accurate
reimbursement consultation pre and post sales including all patient assistance programs.
? Proficient at utilizing a billing and CRM system, running applicable billing reports and following up on open
action items. Comfortable and efficient performing billing tasks and customer service activities in the call
? Ability to solve problems, deal with changing variables and participate in the implementation and
continuous improvement process of the department. Assist with developing new practices, policies and
procedures when applicable and makes recommendations to the Customer Service Manager when
? Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Refer technical and
operational inquiries to appropriate staff and ensure that proper follow up occurs.
FINAL September 9, 2013REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
? College preferred and High School Diploma required
? Previous experience supervising preferred, acting in the role of a team lead is required.
? Five or more years of experience inmedical billing and/or collection
? Proficient in all Microsoft Office software applications
? Knowledge of basic medical coding and third-party payer operating procedures and practices
? Ability to operate a multi-line telephone system
? Skill in answering a telephone in a pleasant and helpful manner; demonstrated ability to lead a team in
delivering a positive customer and patient experience while meeting the objectives of the billing and
? Ability to read, understand and follow oral and written instructions
? Ability to establish and maintain effective working relationships with patients, customers, employees and the
? Must be well organized and detail-oriented
? Strong financial acumen
? Strong team skills
? Excellent time management, scheduling, and organizational skills
? Must be analytical, flexible, innovation, and self-motivated
? Must have the flexibility to work extra hours to meet corporate and departmental goals
||Mason, OH |
THIS JOB HAS EXPIRED