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Customer Service - ccTLD Specialist MarkMonitor
THIS JOB HAS EXPIRED
As the global leader in online brand protection, MarkMonitor uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose MarkMonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Learn more at www.markmonitor.com.Position Summary:
Customer Service - ccTLD Specialist's work within the Client Service Organization supporting our client base of primarily Fortune 100 companies. The Customer Service - ccTLD Specialist team is responsible for registrations, transfers and modifications of our clients' international domain names. Customer Service - ccTLD Specialist work closely with our internal Client Service Managers (CSM's) and third party providers to address various customer issues and provide industry-leading customer service. This position also requires Project Management skills and the ability to work and achieve goals with minimal supervision.
Job Responsibilities:
Establish and maintain internal relationships with CSMs and other key roles within the company
Establish and maintain external relationships with third party service providers
Provide superior customer service support
Manage International domain name registrations, transfers and modifications
Timely response to large amounts of email inquiries
Project management
After-hours phone rotation
Monday through Friday schedule which may include occasional after hours support
Minimum Requirements:
Customer service experience
Fluency in one or more foreign languages preferred
BA/BS or equivalent experience
Attentive to detail and committed to quality
Possess exceptional written/verbal communication and interpersonal
Self-starter who thrives in a fast-paced, team-oriented environment
Excellent at prioritization and time management skills
Ability and desire to rapidly learn new skills and adapt to changing business environment skills
Demonstrated ability to solve complex problems
Proficient in MS Office applications
Professional demeanor
Understanding of domain registration and ccTLD/gTLD is a strong plus
| Location: | Boise, ID United States |
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THIS JOB HAS EXPIRED
MarkMonitor
Investors: Cargill Ventures, Focus Ventures, Foundation Capital, IVP-Institutional Venture PartnersAll Jobs: at MarkMonitor
| Web Site: | www.markmonitor.com |
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| Headquarters: | 45 Fremont Street Suite 1400 San Francisco, CA 94105 United States |
| Industry: | IT Services |
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