Customer Service Consultant Biomedix Vascular Solutions

Responsible for interfacing with customers, company sales and clinical representatives to handle a variety of pre-sales and post-sales technical medical billing and/or clinical questions. Identify solutions that deliver exceptional software or hardware support which may include supporting physicians, medical office personnel, testing physicians, vascular specialists reading PADnet tests, hospital technicians and software administrators. Plays a leading role in building and maintaining a high performance and professional customer service support team that positions BioMedix as a leader in the vascular medical industry.


Essential Job Functions:



Serves as company liaison with customer on technical and administrative matters, providing highly visible technical support to all customers
Provide "on-demand" troubleshooting, diagnostics, acceptance testing and remote training, and utilizing professional technical expertise
Advise customers on the proper applications and functions of BioMedix medical devices and software applications
Concisely documents customer calls, emails, inquiries and resolutions into the company support system
Utilizes professional judgment in determining which customer issues require a replacement product be shipped to resolve technical problems
Responsible for playing a key role in supporting the BioMedix Quality System through accurate and timely documentation of customer contacts, independently determining whether a contact is a confirmed complaint and assessing root cause analysis.
Responsible for maintaining absolute accuracy of the critical test site ID information in the BioMedix Administrative Database
Configure laptops with latest firmware upgrades
Prepare documentation in support of external and internal Quality audits
Other duties as assigned
Understand the role of Customer Service Consultant as it relates to the policies and procedures of the BioMedix Quality System

Non-Essential Job Functions:

Assist with month end and year end management reports and analysis
Assist in developing more effective workflow processes, including paperless filing


Professional Requirements:

Education: College degree (Bachelor's or Associate's) or equivalent experience
Work Experience: 2-5 years previous experience in Medical Billing, healthcare related software support in a technical customer service role
12 months or less of BioMedix Customer Service Consultant experience
Ability to analyze and solve technical issues
Ability to build professional relationships with Customers, Sales and Clinical Technicians
Exceptional verbal and written communication skills
Display attention to detail
Able to maintain strict confidence in customer sensitive information
Must demonstrate a high level of integrity in managing customer relations
Able to work in a team environment, and interact effectively with other groups and departments, clients and partners


Travel:

2%

Location:	4215 White Bear Parkway St. Paul, MN 55110 United States