Customer Service Phone Agent (Part-Time) NewEgg
THIS JOB HAS EXPIRED Overview:
Founded in 2001, Newegg Inc. (?Newegg? or the ?Company?) is the premier e-commerce retailer of information technology products, peripherals and consumer electronics to the do-it-yourself and online gaming markets. With its phenomenal growth rate (from $0 in 2001 to 2010 revenues of $2.5 billion), an unbroken track record of profitability and consistently top rankings in customer service, it has a strong basis for that claim. The Company, which is privately held, has over 2,400 employees worldwide and more than 14 million registered customers. This is an extremely exciting period in the life of the company, as it prepares for the next stage of growth by strengthening the executive leadership team.
The Customer Service Phone Agent is responsible for answering phones and performing other customer-service duties. The Customer Care Agent is responsible for assisting internal and external customers in a courteous and professional manner.
Strive for internal and external customer satisfaction through continuous improvement of people, processes and products
Promote customer service excellence by providing superior service to each customer.
Responsible for answering a high volume of calls.
Resolve customer problems, investigate issues, and utilize supervisors for resolution when necessary.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
High School or GE degree or equivalent experience
1 ? 2 years of relevant progressive experience
Proven customer service skills preferably in a call center environment.
Verbal communication skills
Ability to manage multiple tasks in a fast paced environment.
Proven problem solving skills with attention to detail and follow-up.
Must possess excellent verbal and written communication skills.
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
Must have strong computer skills, including MS Word and Outlook.
||9997 East Rose Hills Road |
Whittier, CA 90601
THIS JOB HAS EXPIRED