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Customer Service Representative 2 Crescendo Bioscience
Position Summary:The Customer Service Representative 2 will be responsible for handling incoming calls from medical
professionals, patients and field staff. They will be responsible for supporting the sales team by
developing and maintaining positive customer relations, which can substantially affect service and/or
product revenue(s). Responds to customer product inquiries and escalates satisfaction issues as
appropriate.
? Identify, communicate and respond to reported problems or complaints in a timely fashion
? Work on moderately complex assignments with minimum supervision
? Support Field Sales Representatives with account-specific information
? Support Field Sales Representatives with ordering of supplies
? Provide and initiate administrative support and office systems
? Work independently with general instructions on new assignments
Requirements:
? College degree (BS or BA), preferred biology, sciences, healthcare related
? Minimum 2 years? experience in customer service roles (healthcare preferred)
? Excellent interpersonal and phone etiquette mandatory
? Comprehensive understanding and use of WORD and EXCEL
? Must be authorized to work in the United States on a full-time basis for any employer
? Proficient in English: writing and speaking
? Strong, recent professional references
| Location: | South San Francisco, CA United States |
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Crescendo Bioscience
Investors: Safeguard ScientificsAll Jobs: at Crescendo Bioscience
| Web Site: | www.crescendobio.com/about/careers/ |
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| Headquarters: | 00000 United States |
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