Customer Service Representative - Billing Bullhorn
THIS JOB HAS EXPIRED Job Description
In this role, you will be the initial point of contact for our clients who need assistance with billing, contract questions, and credits. In assessing and resolving end-user questions you will work to ensure that we continue to deliver world-class customer support to Bullhorn?s dynamic and growing customer base.
Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment to process the transaction.
Gather the required information necessary in order to best handle customer inquiries
Manage customer expectations regarding estimated response times for issue resolution
Expedites service in situations requiring urgent attention as determined by management
Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer?s experience
Works independently and/or collaboratively to answer inquiries and resolve issues within regulatory and company requirements to ensure customer retention and satisfaction, escalating issues whenever appropriate
Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
Bachelor's degree from an accredited University or College
0-1 year work experience
Must have passion for being part of a hard-working, winning team
Ability to multi-task in a fast paced environment
Must have excellent communication skills
Strong active listening skills
Strong Customer Service skills
Must have strong attention to detail when communicating with customers (verbal & written)
Ability to empathize with customers and convey confidence
Familiarity with Microsoft Excel
Quick to adopt new software skills
||33-41 Farnsworth Street |
Boston, MA 02210
THIS JOB HAS EXPIRED