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Customer Service Representative Insight Direct
Job DescriptionPrimary responsibilities will include:
- Ensuring customer satisfaction with ServiceCEO and Insight direct
- Providing front line phone, email, and live chat support to customer inquiries on technical support problems and training questions
- Documenting customer support tickets in ticketing system and escalating when necessary
- Supporting tier two engineers in clarifying customer requests and gathering additional information
- Prioritizing customer requests and following up on open issues to ensure resolution
Requirements
Required Skills and Experience:
- Customer-focused
- Confident self-starter who can work well under pressure in a fast paced environment
- Experience implementing and supporting software solutions requiring diverse setups
- High energy, dedicated and passionate, you enjoy coming to work to achieve goals
- Compassionate - you enjoy teaching and helping people
- Highly intelligent, book and street smart - GPA 3.0 or better
- Can work well in a team environment and respond to coaching
- Accurate and effective communication skills (verbal, written, interpersonal)
- Strong Computer Skills (Microsoft Office Suite, Internet Savvy)
| Location: | 180 Canal Street Boston, MA 02114 United States |
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Insight Direct
All Jobs: at Insight Direct| Web Site: | www.insightdirect.com |
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| Headquarters: | 180 Canal Street Boston, MA 02114 United States |
| Industry: | Software |
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