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Customer Service Representative TransZap
THIS JOB HAS EXPIRED
Reports To:Client Services Support Manager
Summary:
Provides customers and end users with product and technical support by performing the following duties or through subordinate supervisors.
Essential Duties and Responsibilities (other duties may be assigned):
Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail.
Handles customer problems that appear to arise from the use of the product.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Records resolution information in help desk knowledge management database and maintains accuracy of help desk database.
Communicates with programmers regarding bugs and follows-up to make sure fixes are received and tested.
Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
Works well in group problem solving situations. Looks for ways to improve and promote quality.
Manages difficult or emotional customer situations; Responds promptly to customer needs and solicits customer feedback to improve service.
Desired Skills & Experience
One year certificate from college or technical school, or
Three to six months related experience and/or training, or
Equivalent combination of education and experience
Specifics:
Location: Denver, CO.
Area code: 303
Tax term: Full time
Pay rate: Competitive
Length: Permanent
FLSA Status: Non-Exempt
Telecommute: No
Visa Sponsorship: No visa sponsorship offered. Candidates must be authorized to work in the U.S.
EEO: Transzap is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
Transzap is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Transzap offers flexibility as to the specific working hours that may be required or available depending on your role.
Transzap is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ?leadership through innovation in everything we do?. Many positions within Transzap are customer-facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Transzap.
Confidentiality and our core value ?integrity and accountability? are critical components of the company.
| Location: | 1999 Broadway Suite 1900 Denver, CO 80202 United States |
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THIS JOB HAS EXPIRED
TransZap
Investors: Altira GroupAll Jobs: at TransZap
| Web Site: | www.transzap.com |
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| Headquarters: | 1999 Broadway Suite 1900 Denver, CO 80202 United States |
| Industry: | Business Products and Services |
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