Customer Service Representative Active Network

The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle.
The Active Network, located in Frostburg, Maryland, is currently seeking Customer Service Representatives.
Position Summary:
Support the dissemination of descriptive information via telephone, e-mail, and facsimile about GA Wildlife Resource vessel registrations and hunting & fishing licenses. Process vessel, hunting & fishing license sales.
Essential Duties and Responsibilities:
ï¶ Retrieve information from caller to effectively assist them with registering a vessel, or purchasing a hunting/fishing license
ï¶ Provide information to caller on proper documentation needed to complete a vessel registration or hunting/fishing license
ï¶ Retrieve information from caller to send requested documentation (fax number, email address, etc.)
ï¶ Treat each caller with respect and courtesy, and present an appearance consistent with public-oriented operation.
ï¶ Refer complex, difficult, or complaint calls to a team lead.
ï¶ Review operational updates and edits (i.e. bulletin boards notes) on a daily basis.
ï¶ Consistently meet expected production standards as set by management.
ï¶ Consistently meet expected accuracy and quality standards as set by management.
ï¶ Assist with filing (i.e. faxed/mailed reservation applications) when needed.
ï¶ Performs all other duties as assigned.
Education and Experience:
ï¶ High School Diploma
ï¶ General keyboard knowledge with PC experience preferred
ï¶ Strong communication skills
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical call center/office environment.
Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AAP