Customer Service Representative HealthHelp, Inc.
THIS JOB HAS EXPIRED Position Summary:
The Customer Service Representative (CSR) is responsible for outbound and inbound calls from healthcare providers and other companies to which HealthHelp & RadSite provide radiology management services. The CSR is responsible for assisting healthcare providers to enroll and attest using the RadSite assessment online, and will help the providers fill out the information necessary to enroll. It is important that the CSR understands the assessment questions and the process so they can assist the provider in completing their assessment.
Ability to function in a call center environment through managing inbound and outbound phone calls daily. Assists the provider?s enrollment using custom software that allows the provider to complete their assessment online.
Assists providers with accessing their assessment when their user account is locked.
Answers the RadSite corporate phone number and professionally transfers incoming calls to the appropriate RadSite parties.
Meets, maintains or exceeds the Call Center minimum standards, including:
Total Talk Time
Average Talk Time
Average Speed of Answer
Performs detailed data entry into a custom application system
Ability to remain flexible and multi-task based on the needs of the team environment at any given time; work to be supportive of the team goals
Meets a daily quota of data assignments once training has been completed.
Assists with customer service satisfaction standards
Ability to work a flexible schedule, including shift hours between 7:30 am and 6:00 pm.
Ability to utilize HealthHelp?s proprietary software applications to support various customer programs as necessary or required.
Self-starter who can work independently utilizing all available resources, policies and procedures and doesn?t have to have constant supervision
Computer literate with analytical problem solving skills
Knowledge of medical terminology and anatomy a plus
Managed care telephone referral experience preferred
Excellent oral and written communication skills
Must be able to work flexible shifts
1-2 years of experience in a customer service environment; call center experience preferred
High school graduate or equivalent; some college or technical school preferred
Must be able to type 35 wpm
Experience using computer software such as email, word, Internet browser, etc.
Be able to work independently and within a team environment
Minimum Mental Qualifications:
Ability to prioritize work and successfully meet tight deadlines.
Excellent organizational skills.
Ability to proof own work and work of others.
Excellent telephone and documentation skills.
Excellent written and oral communications skills.
||Houston, TX |
THIS JOB HAS EXPIRED